- Outram Central Region (Singapore) Singapore
Kerja Sepenuh Masa Customer Relations Officer, Gaji tinggi SGD 2,700 di SIMPLYGO PTE. LTD. Central Region (Singapore) - Maukerja
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Responsibilities
As a Customer Relations Officer, Customer Engagement, you will be the primary point of contact for customers, providing timely and accurate support across hotline and other channels. You will assist with SimplyGo enquiries while ensuring clear communication, positive service experiences, and adherence to case management processes and quality standards.
Key Tasks you will be involved in
Handle incoming enquiries via hotline, email, or other channels and provide accurate, timely solutions.
Assist customers with concession-related matters, claims (e.g., over-deduction, double deduction), and SimplyGo issues.
Conduct outbound calls for follow-ups or callbacks.
Record all customer interactions accurately in the call centre system.
Achieve or exceed individual and team KPIs set by the management (30 inbound calls, handling time on call, QA team for service standard)
Maintain a positive and professional approach in all customer interactions.
Other ad hoc duties as assigned by Team Leaders or Supervisors
Requirements
How to Apply
Send us your resume with a short note telling us what excites you most about this opportunity to
*************
.
This role might be for you if you:
Prior call centre or customer service experience is preferred.
Strong interpersonal and communication skills with a customer-first mindset.
Self-motivated and able to work independently with minimal supervision.
Proactive team player, adaptable to a fast-paced, dynamic environment.
Detail-oriented with the ability to follow processes accurately.
Comfortable managing high call volumes and multitasking efficiently.
Willing to work shifts, including weekends (hotline operates 8am–6pm, closed on public holidays).
About Us
A wholly owned subsidiary of the Land Transport Authority (LTA), SimplyGo provides transit ticketing and travel card-related services.
A key player in the Singapore public transport ecosystem, we act as an intermediary between commuters and stakeholders such as regulators, public transport operators and card issuers.
Our innovative initiatives simplify journeys while creating value for commuters. Through the SimplyGo app, we ensure seamless customer journeys via trusted payment solutions and ticketing services.
If you're excited about this opportunity in making a positive impact on the communities we serve and want to be a part of our growing team, apply now.
As a Customer Relations Officer, Customer Engagement, you will be the primary point of contact for customers, providing timely and accurate support across hotline and other channels. You will assist with SimplyGo enquiries while ensuring clear communication, positive service experiences, and adherence to case management processes and quality standards.
Key Tasks you will be involved in
Handle incoming enquiries via hotline, email, or other channels and provide accurate, timely solutions.
Assist customers with concession-related matters, claims (e.g., over-deduction, double deduction), and SimplyGo issues.
Conduct outbound calls for follow-ups or callbacks.
Record all customer interactions accurately in the call centre system.
Achieve or exceed individual and team KPIs set by the management (30 inbound calls, handling time on call, QA team for service standard)
Maintain a positive and professional approach in all customer interactions.
Other ad hoc duties as assigned by Team Leaders or Supervisors
Requirements
How to Apply
Send us your resume with a short note telling us what excites you most about this opportunity to
*************
.
This role might be for you if you:
Prior call centre or customer service experience is preferred.
Strong interpersonal and communication skills with a customer-first mindset.
Self-motivated and able to work independently with minimal supervision.
Proactive team player, adaptable to a fast-paced, dynamic environment.
Detail-oriented with the ability to follow processes accurately.
Comfortable managing high call volumes and multitasking efficiently.
Willing to work shifts, including weekends (hotline operates 8am–6pm, closed on public holidays).
About Us
A wholly owned subsidiary of the Land Transport Authority (LTA), SimplyGo provides transit ticketing and travel card-related services.
A key player in the Singapore public transport ecosystem, we act as an intermediary between commuters and stakeholders such as regulators, public transport operators and card issuers.
Our innovative initiatives simplify journeys while creating value for commuters. Through the SimplyGo app, we ensure seamless customer journeys via trusted payment solutions and ticketing services.
If you're excited about this opportunity in making a positive impact on the communities we serve and want to be a part of our growing team, apply now.
Peringatan Penting
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