- Kawasan Perindustrian Batu Kawan Simpang Ampat Pulau Pinang Malaysia 14110
Kerja Sepenuh Masa Field Service Manager, Gaji tinggi MYR 16,000 di Pulau Pinang - Maukerja
Field Service Manager
Company Confidential
Posted
2 hours ago • Closing
15 Oct 2027
Jadilah pemohon terawal!
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Kelayakan
- Bachelor's degree or Diploma in Mechanical Engineering, Electrical & Electronic Engineering, Mechatronics, Automation or a related discipline.
- Minimum 5–8 years of relevant experience in field service, equipment engineering, automation or machine building, with supervisory or managerial experience preferred.
- Strong knowledge of industrial automation equipment, machine installation, commissioning, troubleshooting and maintenance.
- Proven ability to lead technical teams and manage customer service operations.
- Excellent problem-solving, communication, customer management and coordination skills.
- Willing to travel extensively overseas and locally, and provide on-call support when required.
- Able to work independently under pressure and manage urgent customer issues.
- Good command of English; additional languages are an advantage.
Tanggungjawab
- Manage and oversee field service operations, including equipment installation, commissioning, maintenance, troubleshooting and repair.
- Lead, coach and develop field service engineers and technicians to ensure effective service delivery and technical competency.
- Coordinate domestic and overseas customer site visits, service schedules, manpower allocation and emergency support.
- Provide on-call technical support and respond promptly to urgent customer issues to minimise equipment downtime.
- Work closely with Engineering, Project Management, Production and Quality teams to resolve technical issues and improve equipment performance.
- Monitor service performance, customer satisfaction, response time, service costs and team productivity.
- Establish and improve service procedures, preventive maintenance plans, troubleshooting guidelines and technical documentation.
- Manage customer escalations and ensure timely follow-up and resolution of service-related issues.
- Identify opportunities for service improvement, spare parts sales and additional customer support services.
- Ensure compliance with company procedures, customer requirements, workplace safety standards and relevant site regulations.
- Prepare service reports, analyse recurring technical issues and recommend corrective and preventive actions.
- Perform other duties as assigned by management.
Manfaat
- EPF
- SOCSO
- EIS
- Annual Bonus
- Medical Insurance
- Medical and Hospitalisation Leave
- Annual Leave
- 5 Working Days
- Overtime Pay
- Performance Bonus
Peringatan Penting
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