Role Description
Evaluate and improve technology capabilities to support business objectives. Translate business needs into practical recommendations, delivery priorities, and operational improvements, balancing performance, security, cost, and long-term sustainability.
Key Responsibilities
- Assess existing systems, workflows, and technology capabilities to identify gaps and opportunities.
- Gather stakeholder requirements and define functional, technical, and operational needs.
- Research technology options, market developments, and potential suppliers.
- Evaluate solutions based on business value, compatibility, scalability, cost, and risk.
- Develop business cases, roadmaps, and implementation recommendations.
- Coordinate with engineering, operations, security, data, and business teams.
- Support solution selection, testing, implementation, and adoption.
- Monitor performance, service quality, expenditure, and delivery outcomes within the assigned remit.
- Maintain requirements, decision records, technical documentation, and action trackers.
- Identify dependencies, technical debt, and continuity risks.
- Communicate findings and recommendations to technical and nontechnical stakeholders.
- Improve technology processes, standards, and governance practices.
Role-Specific Responsibilities
- Technology Analyst: Analyze requirements, systems, and performance data; compare options; and support testing and implementation.
- Technology Advisor: Assess business challenges, recommend technology approaches, and guide stakeholders on investment priorities, architecture considerations, and adoption.
- Technology Manager: Lead an assigned technology function, team, or portfolio, overseeing resources, budgets, service delivery, vendors, and operational risks.
Qualifications
- Relevant experience in technology analysis, IT consulting, systems delivery, IT operations, or a related field.
- Understanding of enterprise systems, integration, data management, and security fundamentals.
- Strong analytical and problem-solving skills.
- Ability to translate business requirements into clear recommendations or delivery plans.
- Familiarity with requirements gathering, testing, and change management.
- Proficiency in relevant analytical, reporting, and collaboration tools.
- Clear communication and effective stakeholder management skills.
- Strong organizational skills, attention to detail, and sound judgment.
- A degree in information technology, computer science, information systems, engineering, business, or a related field, or equivalent practical experience.
- Technology Advisor: Experience evaluating options, developing roadmaps, and advising decision-makers.
- Technology Manager: Experience leading teams or complex workstreams, managing budgets, and overseeing service or delivery performance.
Preferred Qualifications
- Experience with cloud platforms, automation, analytics, or AI-enabled solutions.
- Familiarity with architecture principles, IT service management, and technology governance.
- Experience managing vendors, contracts, or technology procurement.
- Exposure to modernization, migration, or digital transformation programs.
- Relevant technical, architecture, service management, or project management qualifications.
- Relevant industry knowledge and experience assessing implementation outcomes.
Scope by Role
- Technology Analyst: Provides analysis and delivery support for defined technology needs.
- Technology Advisor: Guides technology decisions and roadmaps, with depth determined by the advisory mandate.
- Technology Manager: Owns technology delivery or operations within the assigned scope, aligning team performance and investment with business priorities.