We are looking for a friendly, service-oriented and responsible Bellman to join our Front Office team.
As a Bellman, you will be among the first and last points of contact for our guests, playing an important role in creating a positive and memorable hotel experience. You will be responsible for assisting guests with their luggage, providing information and ensuring smooth operations at the hotel lobby.
Key Responsibilities
- Welcome and assist guests upon arrival and departure, ensuring a warm and professional experience.
- Handle guests' luggage, including delivery to rooms, collection and storage.
- Assist guests with enquiries, directions, transportation arrangements and general hotel information.
- Handle the delivery of messages, parcels and other items to guest rooms promptly.
- Coordinate luggage handling for group arrivals and departures.
- Maintain the cleanliness and tidiness of the lobby, bell desk and luggage storage areas.
- Ensure luggage trolleys and other equipment are maintained in good working condition.
- Assist in monitoring lobby and driveway activities to ensure smooth guest movements.
- Perform other operational duties as assigned by the Supervisor or Duty Manager.
Job Requirements
- Prior experience in a similar role within the hospitality industry is an advantage.
- No prior experience is required; training will be provided.
- Positive attitude and passion for guest service.
- Good communication and interpersonal skills.
- Able to work independently and as part of a team.
- Able to handle heavy luggages and perform duties that require prolonged standing.
- Willing to work rotating shifts, including weekends and public holidays.
Job Type: Full-time
Pay: From $2,000.00 per month
Benefits:
- Additional leave
- Dental insurance
- Employee discount
- Food provided
- Health insurance
- Professional development
Work Location: In person