Kerja Sepenuh Masa Network Engineer (SI Environment), Gaji tinggi MYR 8,000 di Vision Diagnostic Selangor - Maukerja

JOB DESCRIPTION

Technical Engineer (Network)
IT Solutions Provider

About the role

We are looking for a Technical Engineer (Network) to support, maintain and deploy enterprise network infrastructure for customers. The role involves providing on-site and remote technical support, preventive maintenance, network installation, troubleshooting, testing and commissioning, while ensuring all activities are completed according to project timelines, technical standards and customer requirements.

The Technical Engineer will work closely with customers, project managers, technical teams and other stakeholders to ensure reliable network operations and successful project deployment.

What You'll Be Doing

Provide technical support and maintenance for enterprise network infrastructure including:

• Routers and switches
• Network infrastructure and hardware
• LAN / WAN environments
• Network connectivity
• Network-related systems and technologies

Plan and execute preventive maintenance activities by:

• Coordinating maintenance schedules with customers
• Conducting remote and on-site preventive maintenance
• Checking network hardware and infrastructure integrity
• Identifying potential technical issues
• Ensuring systems remain operational and reliable

Provide on-site and remote technical support to customers, including:

• Network troubleshooting
• Technical issue diagnosis
• Hardware and connectivity troubleshooting
• Technical remediation
• Customer technical assistance and support

Perform network installation and implementation activities including:

• Installation of individual network technologies
• Hardware and network equipment deployment
• Configuration and setup
• Site implementation activities
• Compliance with project specifications and timelines

Support complex project deployments involving multiple technologies by:

• Assisting technical teams during implementation
• Coordinating technical activities at customer sites
• Supporting integration between different technologies
• Troubleshooting implementation issues
• Ensuring deployment activities meet project requirements

Conduct project testing and commissioning activities including:

• System and network testing
• Configuration verification
• Performance checks
• Customer acceptance testing
• Commissioning and handover support

Manage and document technical issues throughout project implementation by:

• Recording implementation issues
• Updating technical documentation
• Identifying root causes and corrective actions
• Maintaining lessons learned
• Providing recommendations for future project improvements

Maintain accurate technical and service documentation including:

• Preventive maintenance reports
• Incident reports
• Technical issue reports
• Project implementation documentation
• Field Service Management System (FSMS) updates
• Ensure all technical activities comply with relevant technical standards, customer requirements, internal processes and company policies
• Conduct knowledge-sharing sessions within the technical team to promote continuous learning and improve technical capabilities
• Maintain accurate timesheets and update work activities in the company Intranet system for proper tracking of work hours and project allocation
• Participate in the department standby rotation and provide on-call technical support when required

Strong understanding of:

• TCP/IP networking fundamentals
• LAN / WAN technologies
• Routing and switching
• Network configuration
• Network troubleshooting
• Network packet analysis
• Network hardware and infrastructure
• Network deployment and implementation

Knowledge of network technologies and equipment including:

• Routers
• Switches
• LAN / WAN infrastructure
• Network connectivity
• Network monitoring and troubleshooting tools

Strong ability to:

• Troubleshoot complex technical issues
• Analyze network problems and identify root causes
• Configure and support network infrastructure
• Perform on-site technical implementation
• Communicate technical issues and solutions clearly
• Prepare technical reports and documentation
• Work independently at customer sites
• Support multiple projects and technical activities
• Work under tight timelines and operational requirements

Good command of both spoken and written English

Strong customer service and communication skills

Able to explain technical solutions and remedial action plans clearly to customers and internal teams

Self-motivated, responsible and able to work independently with minimal supervision

Willing to travel to customer sites and participate in standby/on-call rotations when required

What We're Looking For
Advanced Diploma / Degree in:

• Networking
• Computer Science
• Information Technology
• Computer Engineering
• Telecommunication Engineering
• Engineering or equivalent

Minimum 1 year of experience in:

• Network engineering
• Network technical support
• Network deployment
• Network troubleshooting
• IT infrastructure support

Hands-on experience in:

• Network configuration and troubleshooting
• TCP/IP routing
• Routers and switches
• Network deployment and installation
• On-site and remote technical support
• Testing and commissioning
• Experience supporting enterprise network infrastructure and customer-facing technical environments is highly preferred
• Certifications (added advantage):
• CCNA
• Relevant Cisco certifications
• Other networking or infrastructure-related certifications

Strong customer management capabilities in:

• Technical communication
• Problem-solving
• Customer support
• Issue resolution
• Technical consultation
• Remedial action planning
• Must be comfortable working on-site, supporting project deployments and participating in standby/on-call rotations when required

Pay: RM5,000.00 - RM8,000.00 per month

Benefits:

• Dental insurance
• Health insurance
• Maternity leave

Work Location: In person