Kerja Sepenuh Masa, Centre Operation Director-Manager di VIPKid - Maukerja

Working hours: Tuesday to Sunday (1pm to 9pm), Monday to Tuesday (non-work day)

Job Overview

We are looking for a results-driven Centre Manager to oversee the day-to-day operations and overall performance of our learning centre. The Centre Manager will be responsible not only for centre operations, but also for student enrolment, sales conversion, customer retention, team performance and centre growth. The ideal candidate should be comfortable working in a target-driven environment and have a strong passion for education and customer service.

Key Responsibilities

1. Centre Growth & Enrolment

Achieve monthly targets for lead generation, student enrolment, sales and lead to-enrolment conversion.

2. Drive centre growth through effective sales activities, promotional initiatives and local outreach.

3. Monitor the centre's enrolment and revenue performance and implement initiatives to improve results.

4. Maintain and improve the trial-to-enrolment conversion rate to maximise the value of incoming leads.

5. Identify opportunities to increase student enrolment, referrals, renewals and revenue.

2. Sales & Customer Engagement

1. Lead and support the team in converting enquiries, leads and trial students into paid enrolments.

2. Conduct consultations with parents and students to understand their learning needs and recommend suitable programmes.

3. Handle customer enquiries, objections and feedback professionally.

4. Organise and participate in sales activities, open houses, events and other enrolment initiatives.

5. Follow up with prospective customers to improve conversion and enrolment outcomes.