Kerja Sepenuh Masa, Service Delivery Manager di BIT Solution Pte Ltd - Maukerja

Company Description BIT Solution Pte Ltd is an IT services company based in Singapore, providing end-to-end consultation and solutions for diverse IT needs. The company supports organizations in optimizing their technology infrastructure, improving efficiency, and enhancing overall performance. BIT Solution Pte Ltd partners closely with clients to understand business requirements and deliver tailored, practical IT recommendations. The team focuses on responsive service, reliable implementation, and long-term client relationships.

Role Description The Service Delivery Manager is a full-time, on-site role based in Singapore, responsible for overseeing the quality and consistency of IT service delivery to clients. This role involves managing service performance, coordinating with technical teams, and ensuring adherence to service level agreements. The Service Delivery Manager will monitor service metrics, handle escalations, and work proactively to resolve issues and improve processes. Day-to-day tasks include engaging with clients to understand their needs, tracking customer satisfaction, preparing service reports, and driving continuous improvement initiatives across IT service management activities.

Qualifications

• Candidates should possess strong skills in Service Delivery Management and Service Delivery to oversee and optimize end-to-end IT services.
• Candidates should possess skills in Customer Satisfaction and Customer Service to maintain positive client relationships and address service concerns promptly.
• Candidates should possess skills in IT Service Management to manage SLAs, support processes, and service operations in line with best practices.
• Relevant experience in managing IT service projects or operations, preferably in an IT services or consulting environment.
• Strong communication, stakeholder management, and problem-solving skills, with the ability to coordinate cross-functional teams.
• Ability to work on-site in Singapore, manage multiple priorities, and maintain a high level of professionalism in client-facing situations.
• A diploma or degree in Information Technology, Computer Science, Business, or a related field is preferred.