Kerja Sepenuh Masa, Capability - Quality Manager di U Mobile Federal Territory - Maukerja

Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.

Let’s start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!

• Awarded For
• Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
• Bronze Winner in Cross-Generational Workforce Engagement (2024)
• Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands
  
  

The Day-To-Day Activities

• Lead and develop the Training and Quality Assurance teams through coaching, mentoring, performance management, and capability development.
• Manage Learning & Development initiatives, including onboarding, training delivery, competency assessments, and continuous learning programmes.
• Oversee Quality Assurance and Compliance by monitoring customer interactions, conducting calibration sessions, and ensuring adherence to quality standards and regulatory requirements.
• Track and analyze operational performance by monitoring KPIs, preparing performance reports, and providing actionable insights to improve productivity, quality, and customer experience.
• Drive continuous improvement by optimizing processes, supporting UAT and new campaign readiness, and collaborating with stakeholders to enhance operational effectiveness.
  
  

About You

• Diploma in Business, Human Resources, Communications, or a related field.
• 5–8 years of experience in Learning & Development, Quality Assurance, Contact Centre Operations, or Performance Management, with at least 2 years in a leadership role.
• Strong leadership and coaching skills, with experience managing teams and driving employee capability development.
• Proven experience in quality assurance, performance analytics, KPI management, compliance, and operational reporting.
• Excellent communication, stakeholder management, analytical, and problem-solving skills, with the ability to drive continuous improvement and business performance.
  
  

What’s Next ?Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.