- Singapore
Kerja Sepenuh Masa IT Support Engineer (EUC Level 1), Gaji tinggi SGD 3,200 di Tele-centre Services Pte Ltd - Maukerja
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
We are seeking service-oriented EUC Level 1 IT Support Engineers to provide daily IT support to end users. Responsibilities include troubleshooting, desktop and software support, Microsoft 365, IT asset management, and employee onboarding and offboarding.
Candidates should be hands-on, enjoy resolving IT issues, and be comfortable working on-site with the IT team to ensure timely support.
Location: West Region / 5 days work week
Key Responsibilities
1. Service Desk and End-User Support
Resolve IT issues and requests within agreed service levels
Manage Active Directory (AD) accounts and basic troubleshooting
Support Microsoft 365, including password resets and quarantined emails and basic email troubleshooting
Install, configure and troubleshoot hardware and software remotely
Set up and troubleshoot desktops, laptops, printers and peripherals
2. Technical Troubleshooting and Incident Resolution
Diagnose hardware, software, network and end-user computing issues
Resolve Level 1 issues, restore services and escalate complex cases to Level 2 support
Restore desktop software to standard configurations after hardware repairs
Perform basic telephony configuration and connectivity checks
Troubleshoot meeting room projectors, audio and video conferencing equipment
3. Hardware Replacement and On-Site Support
Replace hardware and troubleshoot desktops, laptops and related equipment
Replace faulty machines with spare equipment while awaiting vendor support
Assist with configuration issues within the client’s IT environment
Coordinate with service vendors and relevant technical teams for issues requiring specialised support
Provide backup on-site support at the client’s other western-region site when require
4. IT Asset and Inventory Management
Manage IT assets from ordering and receipt to tracking and disposal
Maintain accurate inventory records of computers, peripherals and IT equipment
Process IT material requests (MR), including equipment purchases, renewals and related administration
Track IT equipment issuance, returns and replacements
5. Employee Onboarding and Offboarding
Prepare IT equipment and ensure IT readiness for new employees
Collect and record IT assets returned by departing employees
Update asset records and coordinate with relevant teams to complete onboarding and offboarding on time
6. General IT Operations and Administrative Support
Perform daily IT operations and ad hoc tasks as assigned
Maintain incident records, document troubleshooting steps and update tickets
Follow IT procedures, security policies and standard operating procedures
Support approved hardware and software within the agreed scope
Non-standard software consultancy and rollout activities are excluded unless formally approved
Job Requirements
Nitec/Higher Nitec in IT or an equivalent IT-related qualification
Preferably 1 year of experience in IT helpdesk, desktop or end-user support. Fresh graduates are welcome to apply
Basic knowledge of Active Directory, Microsoft 365, Windows OS, hardware, software installation and troubleshooting
Familiarity with ticketing systems, remote support, printer configuration and IT asset management is an advantage
Good troubleshooting, problem-solving, communication and customer service skills
Able to handle routine issues independently and escalate unresolved incidents
Able to work on-site at the client’s premises at
Pandan Crescent in the western region
Responsible, service-oriented and a good team player
TELE-CENTRE SERVICES PTE LTD
Tele-centre Services Pte Ltd, a wholly-owned subsidiary of mainboard listed Hai Leck Holdings Ltd was established in the last 90s. Today, the Company operates a premium call centre with more than 250 employees in Singapore, and pride itself to have major multi-national companies and key government organisations across all industries as its valuable business partners.
Our parent company, Hai Leck Holdings Limited is a leading integrated provider of scaffolding, insulation, painting and engineering services for the utilities, oil and gas industries in Singapore.
Tele-centre attributes its success to the high quality customer service and innovative business solutions provided by its human capital, and its continuous pursuit of excellence in systems and processes.
Personal Data Collection Statement
Tele-centre Services Pte Ltd recognizes its obligation under the Personal Data Protection Act 2012 which includes the collection, use and disclosure of personal data for the purpose for which an individual has given consent to. The personal data collected includes all personal data voluntarily provided by you in this form, or in any supplementary form or any document voluntarily provided by you to the Company.
We may collect and use your personal data for:
https://
*************
.
Employment Application Practice
Your personal data will be kept for a period of up to 12 months to access your suitability for future employment. Upon on your nature of your request, you may withdraw the consent for us to collect, use or disclose your personal data as long as there is no legal or contractual restriction preventing you from doing so.
For more information about PDPA generally, please visit the Personal Data Protection Commission’s website at
https:/
/*************
Declaration:
I declare that to the best of my knowledge and the particulars provided are true. I hereby give my consent to the Company to check my employment records with my previous employers. I am aware that any false or misleading statements made by me may result in dismissal without any compensation if employed. I understand that Company may be unable to process this application if I fail to provide any information requested in this application form and my personal data will be used for recruitment and other employment related purposes for the Company.
Candidates should be hands-on, enjoy resolving IT issues, and be comfortable working on-site with the IT team to ensure timely support.
Location: West Region / 5 days work week
Key Responsibilities
1. Service Desk and End-User Support
Resolve IT issues and requests within agreed service levels
Manage Active Directory (AD) accounts and basic troubleshooting
Support Microsoft 365, including password resets and quarantined emails and basic email troubleshooting
Install, configure and troubleshoot hardware and software remotely
Set up and troubleshoot desktops, laptops, printers and peripherals
2. Technical Troubleshooting and Incident Resolution
Diagnose hardware, software, network and end-user computing issues
Resolve Level 1 issues, restore services and escalate complex cases to Level 2 support
Restore desktop software to standard configurations after hardware repairs
Perform basic telephony configuration and connectivity checks
Troubleshoot meeting room projectors, audio and video conferencing equipment
3. Hardware Replacement and On-Site Support
Replace hardware and troubleshoot desktops, laptops and related equipment
Replace faulty machines with spare equipment while awaiting vendor support
Assist with configuration issues within the client’s IT environment
Coordinate with service vendors and relevant technical teams for issues requiring specialised support
Provide backup on-site support at the client’s other western-region site when require
4. IT Asset and Inventory Management
Manage IT assets from ordering and receipt to tracking and disposal
Maintain accurate inventory records of computers, peripherals and IT equipment
Process IT material requests (MR), including equipment purchases, renewals and related administration
Track IT equipment issuance, returns and replacements
5. Employee Onboarding and Offboarding
Prepare IT equipment and ensure IT readiness for new employees
Collect and record IT assets returned by departing employees
Update asset records and coordinate with relevant teams to complete onboarding and offboarding on time
6. General IT Operations and Administrative Support
Perform daily IT operations and ad hoc tasks as assigned
Maintain incident records, document troubleshooting steps and update tickets
Follow IT procedures, security policies and standard operating procedures
Support approved hardware and software within the agreed scope
Non-standard software consultancy and rollout activities are excluded unless formally approved
Job Requirements
Nitec/Higher Nitec in IT or an equivalent IT-related qualification
Preferably 1 year of experience in IT helpdesk, desktop or end-user support. Fresh graduates are welcome to apply
Basic knowledge of Active Directory, Microsoft 365, Windows OS, hardware, software installation and troubleshooting
Familiarity with ticketing systems, remote support, printer configuration and IT asset management is an advantage
Good troubleshooting, problem-solving, communication and customer service skills
Able to handle routine issues independently and escalate unresolved incidents
Able to work on-site at the client’s premises at
Pandan Crescent in the western region
Responsible, service-oriented and a good team player
TELE-CENTRE SERVICES PTE LTD
Tele-centre Services Pte Ltd, a wholly-owned subsidiary of mainboard listed Hai Leck Holdings Ltd was established in the last 90s. Today, the Company operates a premium call centre with more than 250 employees in Singapore, and pride itself to have major multi-national companies and key government organisations across all industries as its valuable business partners.
Our parent company, Hai Leck Holdings Limited is a leading integrated provider of scaffolding, insulation, painting and engineering services for the utilities, oil and gas industries in Singapore.
Tele-centre attributes its success to the high quality customer service and innovative business solutions provided by its human capital, and its continuous pursuit of excellence in systems and processes.
Personal Data Collection Statement
Tele-centre Services Pte Ltd recognizes its obligation under the Personal Data Protection Act 2012 which includes the collection, use and disclosure of personal data for the purpose for which an individual has given consent to. The personal data collected includes all personal data voluntarily provided by you in this form, or in any supplementary form or any document voluntarily provided by you to the Company.
We may collect and use your personal data for:
- Conducting interviews;
- Process your job application which includes pre-recruitment checks involving your qualification and facilitating interviews;
- Provide or obtain employee references and for backgrounds screening;
- Assess your suitability for the position applied for;
- Process staff referrals;
- Any other purposes relating to any of the above
https://
*************
.
Employment Application Practice
Your personal data will be kept for a period of up to 12 months to access your suitability for future employment. Upon on your nature of your request, you may withdraw the consent for us to collect, use or disclose your personal data as long as there is no legal or contractual restriction preventing you from doing so.
For more information about PDPA generally, please visit the Personal Data Protection Commission’s website at
https:/
/*************
Declaration:
I declare that to the best of my knowledge and the particulars provided are true. I hereby give my consent to the Company to check my employment records with my previous employers. I am aware that any false or misleading statements made by me may result in dismissal without any compensation if employed. I understand that Company may be unable to process this application if I fail to provide any information requested in this application form and my personal data will be used for recruitment and other employment related purposes for the Company.
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