Lead Singapore retail operations, commercial sales, quality assurance, certification, stock, warehouse and logistics.
Key responsibilities
Oversee outlet performance, service, staffing, cleanliness, product presentation and execution of promotions and launches.
Coach Store Leads and teams; conduct outlet visits and address operational issues.
Maintain product quality and food safety standards, including hygiene, storage, labelling, traceability and stock rotation. Escalate non-conforming products and verify corrective actions.
Manage relevant Halal certifications, licences, permits, renewals, audits, records and compliance follow-up.
Drive retail, corporate, bulk and outbound sales; manage prospects, quotations, customer relationships, sales reporting and approved pricing.
Supervise Jo and assigned sales administration and customer service staff; oversee online platforms, order processing, enquiries, complaints and service recovery.
Own Singapore inventory, replenishment, outlet allocation, warehouse coordination and local deliveries; maintain accurate stock records and resolve discrepancies.
Coordinate forecasts, stock movements, quality concerns and launches with JFH and overseas support teams.
Lead Singapore readiness for openings, relocations, launches, events and system rollouts; develop SOPs, train teams and report performance and risks.
Success measures
Sales and margin targets, conversion, repeat business and customer response.
Outlet audit results, product consistency and timely corrective actions.
On-time certification renewals and closure of compliance gaps.
Stock accuracy and availability, reduced wastage and reliable fulfilment.
Effective team supervision, training and operational readiness.
Requirements
F&B retail management, commercial sales and team supervision experience.
Working knowledge of quality assurance, food safety, Halal administration, inventory and logistics.
Experience with corporate sales, online platforms, customer service and operational systems.
Hands-on, independent and results-driven, with strong communication and follow-through.
Able to visit outlets and warehouses and support weekends, events and peak periods.