Kerja Sepenuh Masa, Reservations - Revenue Executive di Coliwoo - Maukerja

About the job

Coliwoo, established in 2019 as a LHN Group subsidiary, is an early pioneer of Singapore’s purpose-built co-living model and the leading local co-living service operator. Coliwoo offers thoughtfully designed rooms fully equipped with state-of-the-art amenities for everyday use while spacious communal areas such as the lounge are created for members from various backgrounds to meet and forge new relationships. Aligned with Singapore's net-zero emissions goal, the company champions sustainability by refurbishing underutilised properties and integrating eco-friendly technologies like solar panels and EV charging. Coliwoo's innovative approach combines comfort, community, and environmental consciousness, setting new standards in modern urban living while contributing to Singapore's sustainable development.

Join Coliwoo's Reservations & Revenue team and gain hands-on experience in managing reservations, online booking platforms and room pricing across our growing portfolio of properties. Starting with reservations, you will gradually develop exposure to revenue management, learning how booking trends, market insights and pricing strategies drive business performance. Whether you are a fresh graduate or looking to grow your hospitality career, this is an opportunity to build your analytical and commercial skills in a supportive, collaborative team environment.

Responsibilities:

Revenue Duties:

• Monitor and prepare daily pickup reports to track booking trends
• Review and adjust room rates as needed to optimize revenue
• Conduct regular market research and benchmarking
• Maintain and update a competitor list with rate and positioning insights
• Identify and resolve any rate disparities across online channels
• Support forecasting, budgeting, and pricing strategy implementation
• Manage inventory controls (MLOS, CTA/CTD, stop-sell) across all distribution channels
• Analyse channel and segment performance to optimize revenue mix

Distribution Duties:

• Manage OTA extranets and ensure all content (descriptions, photos, amenities) is accurate and current
• Monitor guest review scores and take necessary action to improve performance
• Track and maintain OTA campaigns and promotions to maximize visibility and conversions
• Support onboarding of new OTA partners and distribution channels
• Troubleshoot PMS / Channel Manager issues and liaise with system providers
• Collaborate cross-functionally with Operations, Reservations, and Marketing teams

Reservation Duties:

• Handle reservation requests from various channels (e.g. website, OTA, phone, email)
• Maintain accurate and up-to-date reservation records in the Property Management System (PMS)
• Respond to guest inquiries and concerns, ensuring prompt and professional communication
• Process booking changes, cancellations, and special requests efficiently and accurately
• Coordinate with internal departments (Operations, Finance, etc.) to ensure seamless guest experiences
• Resolve booking issues or discrepancies in a timely and professional manner
• Assist in training team members on reservation processes to uphold service standards

Requirements:

• Diploma in Hospitality, Business Administration, Tourism or a related discipline. Fresh graduates are welcome to apply.
• Strong proficiency in Microsoft Excel (Pivot Tables, XLOOKUP, data analysis and reporting). Selected candidates will be invited to complete a short Excel-based assessment involving pickup analysis and pricing decisions.
• Prior experience in hotel reservations, front office or revenue management will be an advantage
• Detail-oriented and organised, with the ability to maintain accuracy in daily tasks and follow through on responsibilities.
• Good communication and interpersonal skills, with a collaborative and respectful approach to teamwork.
• Proactive, adaptable and willing to learn, with an interest in developing analytical and commercial skills.
• Able to manage multiple priorities, take ownership of tasks and work independently when required.

We regret to inform only shortlisted candidate will be notified.