Customer Service
Attending to local and overseas customer’s inquiries pertaining to rates and investigating queries and complaints (eg cargo damage, short shipment).
Inform changes in shipping info to customers (change of vessels/departure date etc)
Weekly preparation of flyers for weak ports
Liaise with other departments closely for documentation
Cargo Bookings
Responsible for bookings and tele- marketing for local cargoes. Define the exact commodity description from the shipper.
Pre-booking with carriers of containers and handling class cargo declaration with carriers for your own sectors.
Inform changes in shipping info to warehouse (change of vessels/departure date etc).
Preparation of railing instructions and liaising with warehouse/truckers
Follow up with shippers of any discrepancy in M3 or packages being booked by phone and fax.
Getting all the BL draft in place within the given time frame for all consoles that involves AMS/ACI filing.
Sending cargo needed via emails to all CS & Sales personnel everyday.
Assisting Export Manager in negotiating with carriers for competitive rates whenever possible.
SHIPCO TRANSPORT PTE LTD, part of Scan-Group with more than 100 offices worldwide and a leading NVOCC, is looking for qualified candidate(s) for the following position(s) :