Kerja Sepenuh Masa Operations Manager (Airbnb), Gaji tinggi MYR 4,000 di Chua's Home Sdn. Bhd. Selangor - Maukerja

Requirements

• Minimum 2–3 years of relevant experience in Airbnb, homestay, short-term rental, property management, hotel, or hospitality operations.

• Proven experience in Airbnb or short-term rental operations is required. Applications without relevant experience will not be considered.

• Experience managing multiple units/properties is preferred; ability to handle approximately 70 rental units.

• Able to develop, implement, and improve SOPs, operational systems, and workflows to ensure smooth and efficient daily operations.

• Mandarin-speaking candidates are preferred due to communication requirements.

• Strong leadership, communication, problem-solving, and organisational skills.

• Able to work independently, manage daily operations, and handle multiple tasks efficiently.

• Proactive and hands-on, with the ability to identify operational issues and implement effective solutions.

Important Note:

Only candidates with relevant Airbnb experience will be considered. Applicants without relevant experience are kindly advised not to apply.

• Manage and oversee the daily operations of approximately 70 Airbnb / short-term rental units.

• Review existing processes and implement proper SOPs and systems to improve operational efficiency, consistency, and service quality.

• Coordinate check-ins, check-outs, bookings, guest enquiries, and customer service.

• Monitor unit cleanliness, maintenance, repairs, and housekeeping schedules to ensure all properties are well maintained.

• Manage and coordinate with housekeeping staff, maintenance teams, and other service providers.

• Handle guest complaints and operational issues professionally and ensure timely solutions.

• Monitor occupancy, bookings, and overall operational performance of the properties.

• Ensure all units are ready for guests and maintain a high standard of cleanliness and service.

• Prepare operational reports and support management in improving overall property performance.

• Take initiative to identify gaps in current operations and establish practical systems and procedures to improve the overall management of the properties.

• Benefits
• Annual Leave
• Medical Leave
• 6 Working Days per week
• EPF
• SOCSO
• EIS