Full Time Customer Service Executive（xiaohongshu | No Shift） Jobs, salary up to MYR 4,000 in Infinite New Media Group Sdn Bhd Batu - Maukerja

Join the No.1 Xiaohongshu (RED) Business Education Company in Malaysia and be part of a team building strong personal brand (IP) influence in the new media era.

We are an education company dedicated to helping entrepreneurs and business owners build personal brands and acquire customers efficiently through Xiaohongshu (RED).

Role Overview

This is a customer service execution-focused role, centered on supporting students, responding to inquiries, and following up on learning progress to ensure a smooth and positive learning experience.

Benefits

• energetic team (mainly born in the 90s & 00s) with a positive working culture

• No office politics

• Music-friendly workplace with snacks and refreshments provided

• Meaningful work alongside high-performing teammates

• Basic Salary + Performance-Based Rewards

• Access to multiple internal courses for learning and career growth

• EPF, SOCSO, EIS

• Medical Claims

• 12 days Annual Leave

• Hybrid working model

• Working Hour :Monday to Friday, 9:00 AM – 6:00 PM

Key Responsibilities

• Respond to student inquiries via WhatsApp and voice messages in a timely and professional manner

• Follow up on students’ learning progress and assist with course-related questions

• Record frequently asked questions and provide standard responses according to SOPs

• Assist in organizing student success cases and basic content materials

• Handle customer feedback and requests, ensuring issues are properly resolved and closed

• Work closely with the team to continuously improve service processes and customer experience

Responsibility

Must-Have Requirements

• Ability to speak, read, and write Mandarin fluently. "We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients."

• At least 1 year of experience in Customer Service, Client Support, Education, Training, or Administrative roles

• Clear communicator with patience and a service-oriented mindset

• Willing to follow SOPs and work in a structured environment

• Able to complete assigned tasks independently with basic guidance

• Good written communication and logical thinking skills

• Nice-to-Have (Not Mandatory)

• Experience using Xiaohongshu (RED) or creating content on the platform

• Experience supporting online courses, communities, or student-based programs

• EPF
• SOCSO
• EIS
• Training Provided
• Annual Leave
• Performance Bonus
• 5 Working Days