Desktop Support Engineer

Sync In Motion Pte Ltd

Do you enjoy fixing problems at the source? At Sync In Motion, you will own IT support for our clients, on-site and remotely, across hardware, software and IT peripherals. Our current support work includes a major public transport operator, so you will work in a live, high-visibility operational environment. You are not one of many tickets in a queue. In a team of two, you handle issues end to end and build direct relationships with the clients you support.

What the role looks like

• Varied work every day: troubleshooting, installation, migrations, user account management and backups
• Hands-on at client sites, not only behind a desk
• Full ownership of incidents, from logging to vendor follow-up to resolution
• Work independently in a team.

Responsibilities

• Troubleshoot hardware and software issues for end users, on-site and remotely
• Install, configure and migrate hardware and software
• Manage user accounts and provide application support
• Maintain IT peripherals and perform data backups
• Log incidents and follow up with vendors until they are resolved
• Maintain strong client relationships and a high standard of service

Schedule

• 5-day work week, Monday to Friday
• Average of 8 hours per day
• Main working location: Bishan

24/7 Standby Requirement (please read before applying)

• This role includes a 24/7 standby rotation. When assigned, you hold a standby phone and respond to urgent issues after hours, on weekends and on public holidays.
• The team is two people, so the rotation is frequent. Please apply only if you can commit to standby.

Requirements

• Working knowledge of Windows operating systems, software and hardware
• Strong verbal and written communication skills
• Good problem-solving skills and a self-starter attitude
• Able to work independently and as part of a team
• Willing to commit to the 24/7 standby rotation

Advantage

• Basic programming or SQL knowledge (e.g. C, C++, SQL)