Kerja Sepenuh Masa, Head, Acquisition - Telesales di Maybank Singapore - Maukerja

Head, Acquisition & Telesales

About the Role

We are looking for an experienced leader to drive customer acquisition for our Credit Cards and Personal Loans business. You will set the acquisition strategy across digital, offline and telesales channels, lead a high-performing telesales team, and work with product, Card Scheme and cross-functional partners to grow the business sustainably.

Key Responsibilities

• Develop and execute a channel acquisition strategy for Credit Cards and Personal Loans across digital, offline and telesales channels, in line with the Cards & Personal Loans business goals.
• Develop and execute business strategies and plans for segment cards.
• Own the customer acquisition journey from lead generation to onboarding, working with internal teams and external partners to keep the process efficient and effective.
• Work with the Credit Card and Personal Loans product managers to manage the acquisition budget and to handle internal and regulatory reporting and tracking.
• Act as the main contact with Card Schemes on all product management matters.
• Lead and develop the telesales team, building a culture of excellence, performance and customer focus to meet acquisition targets and drive business growth.

Requirements

• Minimum 10 years of experience in consumer cards, personal loans or retail banking, including team leadership.
• Deep knowledge of the consumer cards industry and a well-established network in the cards and payments ecosystem.
• Proven experience in customer acquisition, especially through digital channels.
• Keeps up with the latest payment trends and brings forward new ideas and better ways of working.
• Results-driven leader who sets the example and builds a culture of success, accountability and discipline.
• Encourages open communication and collaboration, and invites ideas and different perspectives from the team.
• Extensive relationship management experience.
• Works well with teams across the Bank's lines of business to create cross-selling opportunities for its products and services.
• A "figure-it-out" mindset: resourceful, shows initiative and works independently to solve problems.
• Resilient and adaptable under pressure; able to reprioritise quickly as the business changes.
• Positive, professional and hardworking, with high integrity and strong ethical standards.

We regret to inform that only shortlisted candidates will be notified.