Kerja Sepenuh Masa, Project Director di Silverlake Innovation Partners Selangor - Maukerja

Key Roles and Responsibilities1. Project Delivery Leadership and Governance

• Provide strategic leadership and oversight of assigned projects and programs, ensuring delivery against agreed scope, timelines, budgets, quality standards and customer commitments.
• Establish delivery targets, governance frameworks, performance indicators and accountability structures for Project Managers.
• Monitor portfolio performance, including project progress, financials, resource utilization, dependencies, quality and customer satisfaction.
• Hold Project Managers accountable for delivery outcomes, effective team management, reporting and proactive risk mitigation.
• Review project plans, milestones, forecasts and recovery strategies, intervening when management decisions or escalations are required.
• Ensure effective project closure, customer acceptance, operational handover and lessons learned.

2. Project Manager and Business Analyst Leadership

• Lead, develop and manage the Project Manager and Business Analyst teams, establishing clear responsibilities, performance expectations and development objectives.
• Coach and mentor Project Managers in delivery management, governance, financial control, customer engagement and risk management.
• Guide Business Analysts in requirements gathering, process analysis, functional specifications, stakeholder engagement and solution validation.
• Establish consistent standards, methodologies and quality expectations for project management and business analysis deliverables.
• Ensure effective collaboration among Project Managers, Business Analysts, solution architects, technical teams and customers.
• Conduct performance reviews and capability assessments to identify skills gaps and development opportunities.
• Optimize Business Analyst deployment according to project priorities, complexity and required expertise.
• Strengthen alignment between business requirements, solution design and project execution to minimize scope creep, rework and delivery risks.
• Build a high-performing delivery organization that promotes accountability, collaboration and continuous improvement.

3. Resource Mobilization and Operational Efficiency

• Oversee resource planning and mobilization across projects, ensuring appropriate skills, capacity and seniority to meet delivery commitments.
• Work with Project Managers and functional leaders to forecast resource demand, assess capacity and prioritize resource allocation.
• Optimize resource utilization through resource sharing, cross-project deployment, workload balancing and redeployment.
• Maintain visibility of resource availability, utilization, competencies, assignments and future demand.
• Drive delivery cost optimization by improving resource allocation, reducing idle capacity and minimizing unnecessary external resource engagement.
• Evaluate the cost, quality, timeline and delivery risks of alternative resourcing strategies.
• Collaborate with Finance, HR, Procurement and delivery leaders on staffing costs, recruitment, subcontractors and external partners.
• Identify resource conflicts and capability gaps, recommending solutions to management.
• Monitor resource utilization, staffing costs and delivery productivity to improve operational efficiency.

4. Customer and Executive Stakeholder Management

• Build and maintain strong relationships with customer executives, including CIOs, CTOs, CDOs, business heads and steering committee members.
• Act as the senior delivery escalation point for strategic customers and critical project issues.
• Lead executive reviews and steering committee meetings, communicating project progress, risks, decisions and business outcomes.
• Ensure alignment between customer expectations, project scope, delivery plans, resource commitments and contractual obligations.
• Drive resolution of major issues and recovery initiatives to maintain customer confidence and satisfaction.
• Translate complex technical and delivery matters into clear business implications and recommendations for executive decision-making.
• Identify opportunities to strengthen customer relationships, support customer retention and generate additional business opportunities.

5. Management Reporting and Delivery Governance

• Provide regular executive-level reporting on project portfolio performance, financials, resource utilization, customer satisfaction and delivery risks.
• Consolidate Project Manager reports into clear management dashboards and performance updates.
• Highlight potential delays, budget overruns, resource constraints, scope changes, quality issues and contractual exposure.
• Present risk assessments, recovery plans, resource recommendations and decisions required from management.
• Establish consistent reporting standards, project health indicators and escalation procedures.
• Ensure timely escalation, ownership and resolution of significant delivery issues.

6. Risk, Issue and Change Management

• Establish effective risk management practices across the project portfolio.
• Review risk registers, dependencies, unresolved issues, assumptions and mitigation plans.
• Identify cross-project risks involving resources, technical dependencies, customers, vendors, security and contractual commitments.
• Ensure risks have clear owners, mitigation actions, target dates and escalation paths.
• Lead resolution of critical issues beyond the authority of individual Project Managers.
• Oversee recovery plans for projects facing delays, cost overruns or customer dissatisfaction.
• Ensure scope changes undergo proper impact assessments and approval, covering resources, costs, timelines and contractual implications.

7. Presales and Business Development Support

• Collaborate with Sales, Presales, Solution Architecture and Business Development teams on customer opportunities, RFI/RFP responses, tenders and implementation proposals.
• Work with suitable Project Managers and Business Analysts to develop delivery approaches, implementation plans, timelines and resource estimates.
• Review proposals covering scope, methodology, governance, milestones, deliverables, dependencies, resources, risks and acceptance criteria.
• Provide realistic implementation estimates, resource models, costing inputs and delivery risk assessments.
• Ensure proposed commitments align with delivery capacity, technical capabilities and commercial objectives.
• Participate in customer presentations, tender discussions and executive briefings to provide assurance on delivery feasibility and governance.
• Leverage project experience and lessons learned to improve proposal quality and estimation accuracy.
• Ensure effective handover from Presales to Delivery following project award, validating scope, assumptions, estimates, risks and commitments.
• Provide feedback to Sales and Presales on delivery feasibility, resource availability and commercial risks.

8. Financial, Commercial and Contractual Management

• Oversee project financial performance, ensuring effective budget management, cost control and financial forecasting.
• Monitor project costs, staffing expenses, delivery margins and commercial exposure across the portfolio.
• Work with Finance, Sales, Commercial teams and Project Managers to manage contractual milestones, billing, customer acceptance and change requests.
• Assess the financial impact of scope changes, delays, rework, resource overruns and third-party dependencies.
• Drive project profitability through accurate estimation, effective resource utilization and delivery cost optimization.
• Ensure delivery plans and resource models support commercial viability without compromising quality or customer commitments.

9. Cross-Functional Collaboration and Continuous Improvement

• Coordinate with Sales, Presales, Solution Architecture, Infrastructure, Cybersecurity, Operations, Finance, HR and Procurement to align business commitments with delivery capacity.
• Ensure smooth transition from presales to implementation with clear ownership of scope, estimates, assumptions and commitments.
• Drive consistent application of project management and business analysis methodologies.
• Promote continuous improvement through delivery reviews, root-cause analysis, lessons learned and process standardization.
• Ensure effective coordination of delivery teams across locations, functions, customers and external implementation partners.
• Identify opportunities to improve delivery productivity, scalability and organizational effectiveness.

Qualifications and Experience

• Typically 15 years or more of relevant experience in IT project management, program delivery, business analysis leadership or technology implementation.
• Proven experience leading Project Managers and Business Analysts across multiple concurrent projects or programs.
• Strong track record in project governance, delivery leadership, performance management and stakeholder engagement.
• Demonstrated experience in resource planning, capacity management, utilization optimization and delivery cost control.
• Experience supporting presales, RFI/RFP responses, implementation proposals, project estimation and customer presentations.
• Strong knowledge of business analysis practices, requirements management, business process analysis and functional specifications.
• Experience engaging CIOs, CTOs, CDOs and senior customer stakeholders.
• Good understanding of enterprise software implementation, systems integration, application development and cloud or on-premises environments.
• Strong leadership, communication, negotiation, presentation and problem-solving skills.
• PMP, PgMP, PRINCE2 Practitioner or relevant Agile certification is preferred. Business analysis certifications are an advantage.