Kerja Sepenuh Masa, Government Projects - Client Success Manager di BYOND Federal Territory - Maukerja

BYOND ASIA

Job Description: Government Projects & Client Success Manager

Division: Government & Strategic Projects

Product: HoloMe Physical AI Solutions

Location: Malaysia / UAE (depending on appointment)

Reporting to: Chief Operating Officer (COO)

About BYOND ASIA

BYOND Asia is a Physical AI Interface Company developing intelligent digital human solutions that connect artificial intelligence with real-world environments.

Powered by HoloMe OS, our solutions combine AI digital humans, interactive hardware, conversational intelligence and enterprise integration to transform how governments, businesses and citizens interact.

We work with government ministries, public agencies, transportation authorities and major enterprises across Asia and the Middle East.

Position Overview

We are seeking a highly organised, proactive and relationship-oriented Government Projects & Client Success Manager to lead the execution and management of our government projects.

The successful candidate will be the primary coordination point between government clients, BYOND's management, technical teams, hardware suppliers and deployment partners.

This role requires someone who can translate client requirements into actionable project plans, drive implementation, manage stakeholders and ensure successful delivery.

Beyond deployment, the candidate will maintain long-term government relationships, oversee service performance and identify opportunities to expand existing projects.

Key Responsibilities

1. Government Client & Stakeholder Management

• Act as the main point of contact for assigned government ministries, agencies and government-linked organisations.
• Build and maintain professional relationships with government officers, project directors, department heads and senior stakeholders.
• Organise client meetings, project presentations, demonstrations and progress reviews.
• Understand client objectives, operational requirements and expectations.
• Coordinate client feedback, documentation, approvals and project decisions.
• Ensure timely communication and professional handling of all client concerns.

2. End-to-End Project Management

• Manage HoloMe projects from approved scope and project kick-off through implementation, deployment and final acceptance.
• Develop project schedules, milestones, responsibilities, budgets and deliverables.
• Coordinate internal AI developers, software engineers, avatar production teams, hardware teams and external vendors.
• Track project progress, identify potential delays and resolve operational bottlenecks.
• Maintain project documentation, action lists, meeting minutes and progress reports.
• Manage scope changes, dependencies, risks and escalation to management.
• Ensure all projects meet approved quality, cost and delivery objectives.

3. HoloMe Deployment & Implementation

• Plan and coordinate physical HoloMe device installation at government buildings and public locations.
• Work with clients to confirm site readiness, electrical supply, internet connectivity, hardware placement and installation arrangements.
• Coordinate hardware delivery, logistics, installation and system configuration.
• Ensure digital human personas, multilingual capabilities, knowledge bases and user interfaces are ready for testing.
• Organise system testing, client demonstrations, user acceptance testing (UAT) and deployment sign-off.
• Coordinate training for government personnel operating the HoloMe solutions.
• Ensure a smooth transition from deployment to live operations and support.

4. Technical Coordination & Quality Assurance

• Work closely with BYOND's product and engineering teams to understand project requirements and technical dependencies.
• Translate government client requests into clear technical work items.
• Track the readiness of AI conversations, content accuracy, knowledge-base integration, language support and hardware performance.
• Coordinate testing and resolution of technical issues before client demonstrations and deployment.
• Work with technical and compliance owners to ensure required security, data privacy, hosting and government approvals are completed.
• Maintain accountability for the overall client experience without needing to perform software development personally.

5. Post-Deployment Client Success & Support

• Maintain regular engagement with clients after successful deployment.
• Coordinate maintenance, technical support, software updates and system improvements.
• Monitor system uptime, incident resolution and service performance against agreed service levels.
• Collect client feedback and coordinate improvements with internal teams.
• Provide periodic deployment performance updates and usage reports.
• Maintain customer satisfaction and ensure continued adoption of HoloMe solutions.
• Manage renewal schedules and coordinate follow-up requirements.

6. Strategic Account Development & Project Expansion

• Identify opportunities to expand successful HoloMe pilots into larger government deployments.
• Support account owners and management in discussions on additional locations, features, services and subscriptions.
• Identify new requirements and opportunities within existing government accounts.
• Help prepare proposals, project extensions, quotations and additional deployment plans.
• Support the conversion of successful proof-of-concept projects into long-term government contracts.

Required Qualifications & Experience

• Bachelor's degree in Business, Information Technology, Engineering, Project Management or a related discipline.
• Minimum 5 years of experience in project management, technology implementation, government accounts or enterprise solution delivery.
• Experience working with government agencies, public-sector organisations or large enterprises.
• Proven ability to coordinate multiple stakeholders and technical teams.
• Strong communication, presentation, relationship-management and problem-solving skills.
• Experience in technology deployment, software implementation, IT systems, digital signage, smart-city solutions or similar fields.
• Ability to manage project timelines, reporting, documentation and client expectations.
• Comfortable working in a fast-moving technology company and managing multiple projects simultaneously.
• Willingness to travel for client meetings, on-site deployments and operational support.

Preferred Qualifications

• Experience delivering government IT, AI, automation or digital transformation projects.
• Familiarity with AI-powered solutions, interactive kiosks, digital human technology or cloud platforms.
• Knowledge of government procurement, approval processes and project documentation.
• PMP, PRINCE2 or Agile project management certification.
• Strong English communication; Bahasa Malaysia for Malaysian government projects, and Arabic proficiency as an advantage for GCC assignments.

Key Performance Indicators (KPIs)

Success in this role will be assessed through:

1. Project Delivery: Successful delivery of approved project milestones on time and within budget.
2. Client Satisfaction: Strong government client relationships, positive feedback and timely resolution of concerns.
3. Deployment Quality: Successful installation, testing, acceptance and handover of HoloMe solutions.
4. Issue Resolution: Effective coordination and closure of technical and operational issues within agreed timelines.
5. Project Reporting: Accurate and consistent project tracking, risk reporting and stakeholder updates.
6. Client Retention: Continued service adoption, contract renewals and satisfactory post-deployment support.
7. Account Expansion: Contribution to the conversion of pilot projects into larger deployments and recurring contracts.

What We Are Looking For

We are looking for someone who takes full ownership of projects, follows through on commitments and is confident dealing with both government officials and technical professionals.

The ideal candidate is structured, resourceful, diplomatic and solutions-oriented.

Most importantly, this person must be able to take responsibility for getting things done — from coordinating people and managing expectations to ensuring that HoloMe solutions are successfully deployed, maintained and valued by our government clients.

Please send us your CV together with a short introduction explaining why you're interested in joining BYOND ASIA and what value you believe you can bring to our growing team.

Join us as we build the future of Physical AI.