Oversee daily airfreight export shipments from booking and cargo preparation through documentation, export clearance coordination, billing, and final shipment closure.
Maintain effective communication with customers by providing shipment updates, addressing enquiries, and coordinating solutions to operational challenges.
Liaise with airlines, ground handling agents, transport providers, customs authorities, and internal teams to facilitate timely cargo acceptance and shipment departure.
Track shipment milestones and service performance to meet agreed customer commitments, operational KPIs, and internal service standards.
Manage escalated, time-sensitive, or high-value shipments and coordinate the resolution of delays, documentation issues, and customs-related matters.
Review existing workflows and recommend practical improvements to reduce processing errors, minimise delays, and improve customer experience.
Ensure shipment files, billing records, operational reports, and relevant compliance documentation are accurately maintained.
Assist in guiding junior customer service personnel on export workflows, documentation requirements, and effective customer communication.
Report significant operational risks and unresolved customer issues to management, monitoring follow-up actions through to resolution.
We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.
EA License No: 20C0270
Wecruit Pte Ltd
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