Kerja Sepenuh Masa, Workplace support di Xionex WP Kuala Lumpur - Maukerja

Company Description Xionex supports banks, insurers, and large enterprises in modernizing operations through governed AI and industry-specific AI agents. The company focuses on reducing costs, accelerating back-office processes, and improving overall quality for its clients. Leveraging deep domain expertise and a high-performance global service-delivery model, Xionex helps organizations unlock new efficiency opportunities. Team members collaborate with financial and enterprise customers who are transforming their operations, creating opportunities to work with advanced technologies and impactful solutions.

Role Description The Workplace Support role is a full-time, hybrid position based in Greater Kuala Lumpur, with flexibility for partial work from home. This role is responsible for providing day-to-day workplace and technical support to internal users, including resolving hardware, software, and connectivity issues and assisting with access and account-related requests. The individual will respond to support tickets, document incidents, escalate complex issues when needed, and help maintain a stable and efficient office IT environment. The role also involves guiding users on best practices, supporting onboarding and offboarding processes, and collaborating with IT and operations teams to improve workplace technologies and user experience.

Qualifications

• Candidates should possess strong Analytical Skills to diagnose issues, identify patterns, and propose effective solutions.
• Candidates should possess Technical Support capabilities, including basic hardware, software, and network support in an office environment.
• Candidates should possess Customer Support and Communication skills to interact with users clearly, professionally, and with a service-oriented mindset.
• Candidates should possess Troubleshooting skills to resolve problems efficiently and follow structured processes for incident management.
• Relevant experience in workplace or IT support, service desk, or similar roles is beneficial.
• Familiarity with ticketing systems, collaboration tools, and common operating systems (e.g., Windows, macOS) is an advantage.
• Ability to work in a hybrid environment in Greater Kuala Lumpur, manage priorities, and collaborate across teams.
• Diploma or degree in Information Technology, Computer Science, or a related field is preferred but equivalent experience will be considered.