Kerja Sepenuh Masa, Design Lead - CX Lead-Head di Hays Federal Territory - Maukerja

Product/CX/Service Designer

Your new company

Our client is a leading multinational financial services organisation with a strong presence across Asia and other global markets. With a commitment to customer-centric innovation and digital transformation, the organisation is investing heavily in enhancing customer experiences through best-in-class design, data-driven insights, and modern digital capabilities.
As part of their regional Centre of Excellence, they are seeking an experienced Senior Manager, Customer Experience Design, to drive UX excellence and establish scalable design standards across multiple Asian markets.

Your new role

Reporting to the regional Customer Experience Design Lead, you will play a key role in shaping and standardising digital customer experiences across the region. Working closely with business stakeholders, product teams, developers, analysts, and market representatives, you will lead the design and optimisation of customer journeys that deliver measurable business outcomes.
This is a highly visible regional role that combines hands-on UX leadership with stakeholder management and project delivery responsibilities.

What you'll need to succeed

• Bachelor's degree in Design, Human-Computer Interaction, Digital Product Design, Marketing, Psychology, or a related discipline
• Minimum 8 years' experience in UX/UI design for large-scale digital products, websites, or mobile applications
• Proven experience designing end-to-end customer journeys across multiple digital touchpoints
• Strong understanding of UX methodologies, research, information architecture, interaction design, and content strategy
• Experience working within design systems and scalable digital ecosystems
• Strong commercial mindset with the ability to balance customer needs and business objectives
• Deep knowledge of the digital product development lifecycle and agile delivery environments
• Proficiency in industry-standard design and prototyping tools
• Knowledge of AI-driven customer experience trends and emerging technologies
• Experience working across multiple countries or regional markets is highly advantageous
• Financial services, insurance, banking, or regulated industry experience will be viewed favourably

What you'll get in return

• Opportunity to influence customer experience strategy across Asia
• Exposure to large-scale regional digital transformation initiatives
• Collaborative and high-performing international environment
• Leadership role with regional visibility and impact
• Competitive remuneration package and comprehensive employee benefits

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.