Company Overview
VOIS PTE. LTD. delivers complete aircon solutions with core values of excellence, teamwork, empowerment, and transparency, providing outstanding products and services while supporting staff autonomy and upholding honesty in all business dealings.
Job Summary
Lead and manage the ACMV Service Department operations and business performance, driving efficient service delivery, profitability, and new business development.
Responsibilities
Lead and manage supervisors, technicians, and service support staff to achieve departmental goals
Plan manpower, allocate jobs, schedule tasks, and manage resources to ensure timely and efficient service delivery
Monitor and analyze departmental revenue, costs, gross margin, productivity, and overall profitability to optimize performance
Establish, track, and report departmental KPIs and staff performance to drive continuous improvement
Apply ACMV technical knowledge to assess customer requirements, diagnose service issues, and guide the technical team effectively
Identify and develop new business opportunities including maintenance contracts, repair works, replacements, and ACMV upgrade projects
Enhance departmental procedures, documentation, reporting, and workflow for operational efficiency
Report departmental performance, sales pipeline, and operational issues clearly to Management
Required competencies and certifications
Diploma or Degree in Mechanical or Electrical Engineering, Building Services, Business Management, or equivalent
Minimum 5 years of relevant experience in ACMV service
Preferred competencies and qualifications
Strong business administration and operational management skills demonstrated through effective department oversight
Strong leadership, organizational, analytical, and communication skills applied to team management and problem resolution
VOIS PTE. LTD.
complete aircon solutions
Our Core Values
Excellence
- We pursue excellence in everything we do; we provide outstanding products/services and deliver premium value to our customers.
Teamwork
- We work as a team and treat each other with courtesy and respect.
Empowerment
- We give staff autonomy to do their best; support them to ensure they succeed. We support them even more when they face challenges.
Transparency
- We uphold the highest standards of transparency and honesty with our customers and each other. We deliver our promises and are are committed to doing business the right way.