Key Responsibilities:
Perform root cause analysis on incidents (application, batch and connectivity) and provide a solution for remediation.
Prioritize defects and plan for production release based on defect criticality or align with the quarterly release
Develop programs, support end-to-end testing in SIT, support UAT and prepare for deployment to production environments.
Maintain Production stability by ensuring deployments have completed the necessary risk and impact assessments.
Follow up on defect closure and meet defect closure KPI
Share production defect support learning with QA team and development team to improve application quality and minimize future defects
Verify and deploy programs and systems
Troubleshoot, debug and upgrade existing software
Recommend and execute improvements
Must-Have Requirements:
Analyzing Java code (mircoservices / APIs) to identify the issues and
Perform code fix based on the issue reported
Able to analyze the technical issues such as why the job performance is poor (by looking into the query, understand the SAQ query usage, perform tuning, etc)
Able to work in a team to perform the code deployment in a CI/CD pipeline
Perform code branch out and branch-in
Able to use AI tools to ensure swift turnaround in investigation, code fixes, impact assessment and testing assessments
R Systems, founded in 1993, is a specialized IT Services & Solutions and IT-enabled Services provider catering to a wide range of global customers. We are endowed with some of the industry’s highest quality certifications and standards, including CMMI Level 5, PCMM Level 5, ISO 27001:2013 and ISO 9001:2008. Our IT services and solutions span five major verticals which include Telecom & Digital Media, Banking & Finance, HealthCare, Manufacturing & Logistics, and Government Services.
Ever since our inception, we have grown in size and capability and currently operate from 11 development and service centers spread across Asia Pacific, Europe, and North America. We serve customers worldwide using our global delivery model and 2050+ expert resources. We have won countless accolades from global customers for our benchmarked delivery track record, quality standards, and adaptability to technological challenges.
Our strength lies in our quality procedures, delivery and operational excellence, customer-centric approach, intellectual capital, and culture of innovation. With a rich legacy spread over two decades, we generate Value that helps organizations transcend to higher levels of efficiency and growth. Quite like the Oyster Delivering the Pearl!