Kerja Separuh Masa, Network Support Technician - Network Support Engineer - Network Operations Analyst di Viet Spark - Maukerja

Role Description

These roles keep business networks available and help users stay connected. They work with service desk teams, infrastructure engineers, and network providers to diagnose connectivity issues, restore service, and document recurring faults.

The Network Support Technician checks cabling, switch ports, and wireless access points, resolves routine connectivity issues, and records diagnostic findings for escalation. The Network Support Engineer investigates complex routing, switching, DNS, and VPN faults, implements approved configuration changes, and verifies that affected services have recovered. The Network Operations Analyst monitors network alerts and performance trends, coordinates incident updates, and uses outage and capacity data to recommend service improvements.

Qualifications

• Diploma or degree in Information Technology, Network Engineering, or a related field, or equivalent practical experience.
• Experience in network support, infrastructure troubleshooting, or network operations relevant to the position.
• Understanding of TCP/IP, subnetting, DNS, DHCP, VLANs, and basic routing and switching.
• Familiarity with ticketing systems, network monitoring tools, and network diagrams.
• For technician roles, ability to verify physical connections, troubleshoot common wired and wireless issues, and escalate unresolved faults with clear notes.
• For engineer roles, experience interpreting device logs and packet captures, testing configuration changes, and preparing rollback plans.
• For analyst roles, experience triaging alerts, tracking availability and incident trends, and reporting on recurring faults or capacity constraints.
• Ability to explain service impact clearly, keep incident records accurate, and confirm that connectivity has been restored.