1.
Daily Operations Management
– Supervise dailyfood and beverage operations to ensure smooth and efficient service.
2.
Team Supervision
– Lead, supervise,and coordinate F&B staff during daily operations.
3.
Customer Service
– Ensure customersreceive friendly, professional, and timely service.
4.
Staff Scheduling
– Prepare staffschedules, assign duties, and ensure adequate manpower during operating hours.
5.
Opening & Closing Procedures
– Ensure propercompletion of opening, closing, cleaning, cash, and security procedures.
6.
Food & Beverage Quality
– Monitor food andbeverage quality, presentation, portion control, and service standards.
7.
Food Safety & Hygiene
– Ensure stafffollow food-safety, hygiene, sanitation, and safe food-handling procedures.
8.
Inventory Control
– Monitor stocklevels and coordinate ordering, receiving, storage, and usage of food andbeverage items.
9.
Wastage Control
– Monitor food andbeverage wastage and implement measures to reduce unnecessary losses.
10.
Sales & Revenue Support
– Support the teamin achieving daily and monthly sales and revenue targets.
11.
Cash & Payment Handling
– Supervise cashhandling, POS transactions, billing, refunds, and daily cash reconciliation.
12.
Customer Complaints
– Handle customercomplaints professionally and take appropriate corrective action.
13.
Staff Training
– Train new andexisting employees on service standards, product knowledge, hygiene, andoperational procedures.
14.
Product Knowledge
– Ensure staffunderstand menu items, ingredients, allergens, prices, promotions, and productspecifications.
15.
Supplier & Delivery Coordination
– Coordinate withsuppliers and delivery teams regarding food, beverage, packaging, andoperational requirements.
16.
Equipment & Maintenance
– Monitor F&Bequipment and report breakdowns or maintenance requirements promptly.
17.
Cleanliness & Workplace Standards
– Ensure workingareas remain clean and organized.
18.
Daily Reporting
– Prepare orreview reports covering sales, inventory, wastage, staff attendance, customerissues, and operational activities.
19.
Compliance
– Ensureoperations follow company policies, food-safety requirements, workplace safetyprocedures, and applicable regulations.
20.
Management Support
– Reportoperational issues to management and support improvements in service quality,staff productivity, customer satisfaction, and profitability