Program Management Consultant – Card Authorization TOM and Featurespace Implementation
Location:
Singapore
Role:
12-Month Contract
Role Overview
The Program Manager will lead the end-to-end delivery of multi-stream programs involving
Card Authorization Target Operating Model (TOM)
as well as
Featurespace implementation
for the client.
This role is responsible for:
Being the primary client-facing project management consultant.
Managing cross-functional workstreams across
Visa, the client, and third parties
.
Ensuring delivery outcomes align with client objectives.
For the
Featurespace implementation
, this on-site role will be responsible for client-facing program orchestration of the
POC and full-scale rollout
, owning governance reporting, communication, delivery cadence, and cross-team coordination across
Visa, Featurespace, and third parties
.
The role will ensure structured execution, stakeholder alignment, and successful project delivery, enabling the delivery teams to focus on timely and quality outcomes.
Program Leadership & Delivery
The role will oversee
2 key initiatives
:
1. Card Authorization TOM
Support the design and rollout of the
Card Authorization TOM
across 4 regional markets:
Malaysia (MY), Thailand (TH), Indonesia (ID), and Vietnam (VN)
.
Assist in documenting the target state, governance framework, and progress.
Manage weekly cadence with markets on implementation progress of various deliverables.
Coordinate internal briefing and training sessions.
Conduct and manage market readiness checks.
Coordinate inputs across regional markets for quarterly cadence updates.
Track implementation progress, issues, and dependencies; prepare management updates.
May also support
portfolio lending-related initiatives and ad hoc projects
.
2. Featurespace Implementation
Lead program orchestration and cross-team coordination of large-scale, multi-phase programs involving
Featurespace deployments
, including
POC and full-scale implementation
.
Oversee delivery of Featurespace implementations, including
onboarding, configuration, model tuning, and go-live support
, in close coordination with the Featurespace Delivery Project Manager.
Own end-to-end program governance, including
scope, milestones, dependencies, risks, and delivery cadence
.
Act as the primary client-facing interface and provide a clear escalation and coordination point for queries, clarifications, and follow-ups.
Ensure the client has a predictable engagement rhythm, with an
early emphasis on high-touch engagement followed by optimisation
.
Implement program governance frameworks, delivery playbooks, and best practices across
fraud technology initiatives
.
Required Qualifications & Experience
8+ years of experience
in consulting and/or project management within
fintech, payments, banking, or financial crime technology
.
Proven track record of managing
large, complex, technology-driven programs
involving multiple stakeholders and workstreams.
Good understanding of
fraud, AML, or financial crime ecosystems
within financial institutions.
Exceptional
stakeholder management and executive communication skills
.
Experience working with
data-driven or machine-learning platforms
is strongly preferred.
Familiarity with
regulatory and compliance environments across APAC markets
.
Strong
analytical mindset
with the ability to connect technical delivery to business outcomes.
PMP, PgMP, SAFe, or Agile certifications
are a plus.
We regret that only shortlisted candidates will be notified.
Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.
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