About the Role
WPH Digital is hiring a DevOps Engineer to support and operate production platforms on AWS. Our workloads are containerized and run on Amazon EKS across DEV, STG and PROD environments.
You’ll join our DevOps team and work closely with internal and stakeholder technical teams to keep production platforms stable, secure and well monitored. Most of the work follows SOPs and runbooks, which makes this a good place to build real production experience. Our engineers also use AI tools every day to speed up troubleshooting, scripting, documentation and routine operations.
We welcome junior candidates and fresh graduates. You’ll need solid fundamentals and some hands-on AWS or Kubernetes exposure, whether from projects, labs or certifications. We’ll give you structured onboarding, shadow support and mentoring from senior engineers.
Job Duties & Responsibilities
Platform Operations
Support AWS infrastructure across DEV, STG and PROD, including EC2, VPC, IAM, S3, RDS and EKS
Run daily health checks on EKS clusters, nodes, pods and workloads (Linux and Windows nodes)
Provision and maintain infrastructure with Terraform through GitLab pipelines
Support application workloads on the platform, including web and API services
Troubleshoot issues using approved SOPs and runbooks, and escalate to senior engineers when needed
Support OS patching and maintain standard build images for Windows and Linux
Incidents & Service Requests
Triage, track and follow up on incidents and service requests until closure
Keep tickets up to date in Jira / JSM or ServiceNow
Support high-severity production incidents according to the escalation matrix
Prepare incident notes, status updates and support reports
Monitoring & Observability
Monitor platform health with Elastic/Kibana and AWS CloudWatch, including Container Insights
Review SLO dashboards, burn-rate alerts and operational metrics to catch degradation early
Follow up on alerts and escalate them according to SOPs
Help maintain dashboards, alert rules and monitoring runbooks
DevOps & CI/CD
Support GitLab CI/CD pipelines for application and infrastructure-as-code deployments
Support merge-request security scanning workflows and help teams fix findings
Help keep container images clean and remediate CVEs
Assist with releases and deployments across environments
Security & Compliance
Support least-privilege IAM, RBAC and access request workflows
Coordinate security patching and vulnerability remediation
Collect logs and evidence for security investigations and compliance reviews
Support backup and recovery operations (AWS Backup, RDS snapshots) and DR exercises
Reporting & Improvement
Prepare operational reports and ticket summaries
Join regular operations review meetings
Spot recurring issues and improve SOPs, runbooks and documentation
AI-Assisted Productivity
Use AI tools to speed up troubleshooting, log and alert analysis, and root-cause investigation
Use AI coding assistants to draft and review scripts, Terraform code and CI/CD pipeline changes
Use AI to write and improve SOPs, runbooks, incident notes and reports
Find repetitive operational tasks that AI or automation can streamline
Always check AI-generated output, and follow security and data-handling guidelines when using AI tools
Skills and Qualifications
Diploma or Degree in Computer Science, IT, Engineering or a related field
Hands-on AWS knowledge (EC2, VPC, IAM, S3) from work, internships, labs or certification study
Basic understanding of Docker and Kubernetes concepts such as pods, deployments and services
Basic Linux administration (Windows Server exposure is a plus)
Familiarity with Git and basic scripting in Shell or Python
Curiosity about using AI tools to work smarter and learn faster
Good communication skills, willingness to learn, and attention to detail when following SOPs
1–3+ years in DevOps, SRE or system administration
AWS certifications (Cloud Practitioner, Solutions Architect Associate, SysOps Administrator) or Kubernetes certifications (CKA / CKAD)
Experience with Amazon EKS, Helm or kubectl troubleshooting
Terraform and GitLab CI experience
Elastic/Kibana (including ES|QL), CloudWatch, or Prometheus/Grafana
Exposure to security scanning tools (SonarQube, FOD, Nexus-IQ) or container image scanning
ITIL Foundation, or experience with Jira/JSM or ServiceNow
Experience with Windows containers or Windows-based workloads on Kubernetes
Hands-on experience using AI assistants (e.g. GitHub Copilot, Claude, ChatGPT) for coding, troubleshooting or documentation
What We Offer
Hands-on experience running a production-scale platform on AWS and EKS
Structured onboarding, shadow support and mentoring
Sponsorship for AWS and Kubernetes certifications (edit to match your actual benefits)
Access to AI productivity tools, in a team that actively uses AI-assisted engineering practices
A clear growth path into senior DevOps, SRE or Platform Engineering roles
Working Arrangement
Business hours, plus a 24x7 on-call rotation for high-severity production incidents. Junior engineers join the rotation after onboarding.
Note: Proceeding to apply on this job post means you have read, understand, and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS *************
WPH Digital, an ISO 9001:2015 company, a technology provider focused on innovative digital solutions delivery. Together with our customers in their digital transformation journey, we leverage on the power of digital technology to create new opportunities and achieve improved operational efficiencies.
At WPH Digital, we employ emerging technologies amd end-to-end digital transformation capabilities, to build innovative apps, platforms, and services that deliver transformative experiences for our customers.
WPH Digital works with a focused number of clients, this often means you can achieve visible impact with clients far faster than it's possible to achieve in larger organisations. That could involve transforming the way they deliver products to building a brand new app for a fast-growing startup; creating a website for a large household name, or developing a new service platform for businesses.
We are seeking dynamic, dedicated, enthusiastic and motivated individuals to partake in our growth. We need strategist, passionate software talents and inspiring technologists to provide your expertise and help us accelerate our digital capabilities.
Be part of a team that shares your passion for all things digital, we are here to support you succeed. If you feel you have what it takes to be part of our dynamic and growing team, please write to us!