Kerja Sepenuh Masa Aesthetic Clinic Branch Manager (Mandarin Speaker), Gaji tinggi MYR 5,000 di Agensi Pekerjaan Peoplelake Sdn. Bhd. Terengganu - Maukerja

About our client:

A premier aesthetic clinic registered under the Ministry of Health since 2014.

Requirements:

• Candidates with a beauty, aesthetic, or management background are preferred.

• Willing to undergo 3 months of training at HQ (Damansara Utama).

• After confirmation, required to attend monthly management meetings at HQ.

• Willing to work 6 days a week, including 2 weekends, and Public Holidays.

• Oversee the overall daily operations of the branch to ensure smooth, efficient, and high-quality service delivery.

• Ensure all operational procedures, SOPs, and company policies are consistently implemented.

• Maintain a clean, safe, professional, and welcoming clinic environment at all times.

• Ensure all facilities, treatment rooms, and equipment are properly maintained and operational.

• Take full ownership of the branch’s monthly sales and profitability targets.

• Develop and implement strategies to increase treatment sales, product sales, and customer retention.

• Analyse sales performance, identify opportunities, and implement improvement plans.

• Monitor daily sales reports, conversion rates, average spending per customer, and treatment package performance.

• Drive marketing campaigns at branch level together with the marketing team.

• Lead, motivate, coach, and develop the branch team to achieve individual and branch goals.

• Conduct regular performance reviews and coaching sessions.

• Build a positive, accountable, and high-performance working culture.

• Ensure exceptional customer service throughout the patient journey.

• Handle escalated customer complaints and resolve issues professionally.

• Implement continuous improvements to enhance the overall patient experience.

• Manage branch operating expenses within the approved budget.

• Monitor branch profitability and identify opportunities to improve cost efficiency.

• Minimize wastage, stock losses, and unnecessary operating expenses.

• Ensure sufficient stock levels for products and consumables.

• Monitor expiry dates and minimize inventory wastage.

• Ensure proper maintenance of clinic equipment and company assets.

• Ensure patient confidentiality and proper documentation.

• Monitor infection control and hygiene standards.

• Ensure all staff comply with professional and ethical standards.

• Prepare monthly reports for Management.

• Analyse branch KPIs and recommend improvement initiatives.

• Conduct regular branch meetings to review performance and action plans.

• Work closely with doctors, the Customer Service team, Marketing, HR, Finance, Operations, and other departments to achieve the Company’s objectives and ensure smooth branch operations.

• Annual Leave
• Medical and Hospitalisation Leave
• Medical Insurance
• Training Provided
• EPF
• SOCSO
• EIS
• Annual Bonus
• Overtime Pay