Kerja Sepenuh Masa, IT Support Specialist - Senior IT Support Specialist - IT Support Manager di Warren Central High School - Maukerja

Role Description The IT Support Specialist / Senior IT Support Specialist / IT Support Manager is responsible for providing day-to-day technical support to staff, students, and stakeholders in a remote capacity. The role includes diagnosing and resolving hardware and software issues, supporting desktop computers and related peripherals, and responding to help desk tickets in a timely and professional manner. The position involves configuring and maintaining systems, assisting with user account management, and documenting issues and resolutions for ongoing improvement. Depending on level, responsibilities may also include overseeing support workflows, mentoring junior team members, and coordinating with other IT and administrative personnel to ensure reliable technology services.

Qualifications

• Candidates should possess strong Technical Support and Help Desk Support skills for assisting end users and managing service requests.
• Candidates should possess solid Troubleshooting skills to diagnose and resolve hardware, software, and connectivity issues.
• Candidates should possess experience working with Desktop Computers, including installation, configuration, and maintenance of operating systems and applications.
• Candidates should possess broad Information Technology knowledge to support networks, security best practices, and common educational and productivity tools.
• Relevant experience in a school, healthcare, or similar environment is beneficial.
• Strong communication, customer service, and remote collaboration skills are required.
• Ability to manage multiple priorities, maintain accurate documentation, and follow established procedures is expected.
• Industry certifications (e.g., CompTIA A+, Network+, or equivalent) and an associate or bachelor’s degree in IT or a related field are preferred but not mandatory.