Kerja Sepenuh Masa, Sales Support Specialist di VDart Malaysia Selangor - Maukerja

Hiring: Sales Support Specialist

Location: First Avenue, Petaling Jaya, Selangor

Employment Type: 12-Month Contract

Working Hours: Monday – Friday, 10:00 AM – 7:00 PM

Work Arrangement: Onsite (No Remote Work)

Salary: RM5800

Job Description

We are looking for a detail-oriented Sales Support Specialist to support ongoing Salesforce CRM operations, user support and system improvement initiatives. The successful candidate will assist with resolving user queries, coordinating system enhancements, supporting UAT activities, maintaining process documentation and ensuring CRM data accuracy.

Key Responsibilities

• Provide day-to-day Salesforce CRM support by responding to user queries and assisting with process-related issues.
• Troubleshoot basic Salesforce issues and coordinate with the Technical Solutions team to ensure timely resolution.
• Track and follow up on user issues, enhancement requests and system change requests until closure.
• Gather business requirements and coordinate with relevant stakeholders on CRM improvements and project activities.
• Support User Acceptance Testing (UAT), including test preparation, execution, issue tracking and follow-ups.
• Prepare and maintain process flows, Standard Operating Procedures (SOPs), issue logs and other system documentation.
• Extract, review and analyse Salesforce CRM reports to support business operations and decision-making.
• Perform routine CRM data quality checks to ensure information accuracy and consistency.
• Communicate system updates, process changes and resolutions to relevant business stakeholders.

Requirements

• Minimum 2 years of experience in Salesforce user support, CRM operations, sales operations support or a related role.
• Hands-on experience providing Salesforce user support or working with CRM systems.
• Good understanding of CRM processes, user issue management and basic troubleshooting.
• Strong communication skills with the ability to collaborate with both business and technical stakeholders.
• Good organisational skills, attention to detail and ability to manage multiple follow-ups independently.
• Able to learn new systems and processes quickly.