Kerja Sepenuh Masa, Training Manager di Careclinics Healthcare Services Federal Territory - Maukerja

COMPANY DESCRIPTION

Careclinics Healthcare Services Sdn Bhd is committed to integrating traditional medical practice with advanced technology to deliver care that exceeds patient expectations. The organization focuses on creating a patient journey where digital solutions support empowerment, informed choices, and greater autonomy. By embracing digitalization, Careclinics aims to make healthcare more accessible, connected, and responsive to individual needs. The company envisions a future in which patients experience a hyper-connected environment that enhances freedom to act and participate in their own care.

KEY RESPONSIBILITIES

1. Training Strategy and Planning

• Develop and execute the annual training plan and learning strategy in line with organisational priorities.
• Conduct Training Needs Analysis (TNA) in collaboration with Heads of Department and senior leadership.
• Align training initiatives with clinical governance, compliance, patient safety and quality standards.

2. Programme Design and Delivery

• Design, oversee and continuously improve leadership, technical, clinical support and soft skills programmes.
• Ensure effective onboarding, mandatory leadership and succession development programmes.
• Evaluate and select internal and external trainers, vendors and training partners.

3. Learning Governance and Compliance

• Ensure compliance with healthcare regulatory requirements, accreditation standards and internal policies.
• Monitor training effectiveness using KPIs, the Kirkpatrick evaluation model and ROI analysis.
• Maintain accurate training records, audits and reports for management and regulatory bodies.
• Manage the Learning Management System (LMS) and ensure data accuracy.

4. Budget and Resource Management

• Prepare and manage the annual training budget, including cost control and vendor negotiations.
• Balance internal and external training resources for cost-effectiveness.
• Manage the end-to-end Human Resource Development Corporation (HRD Corp) claim process and ensure optimal utilisation of the levy.

5. Leadership and Stakeholder Engagement

• Coach and guide Training Executives and facilitators.
• Partner with senior leaders to build a strong learning culture and reinforce leadership commitment ("tone from the top").
• Present training outcomes, insights and improvement plans to management.

6. Talent Identification, Retention and Career Pathways

• Identify high-potential and high-performing talent through talent reviews, performance data and assessments, in collaboration with Heads of Department.
• Develop and maintain career pathway plans for clinical and non-clinical roles, defining progression routes, competency requirements and development milestones.
• Design and implement retraining and reskilling programmes to build new capabilities, support internal mobility and address skill gaps.
• Support talent retention through individual development plans, mentoring, coaching and succession planning for key and critical roles.
• Track and report on talent pipeline readiness, promotions, internal mobility and retention of trained staff.

QUALIFICATIONS AND EXPERIENCE

• Bachelor's degree in Human Resource Management, Education, Psychology, Business or a related field.
• Minimum 5 years' experience in Learning and Development, including at least 2 years in a managerial role.
• Experience in healthcare, regulated industries or large organisations is an advantage.
• Strong knowledge of adult learning principles, competency frameworks and training evaluation.
• Working knowledge of HRD Corp processes and LMS administration.

CORE COMPETENCIES

• Strategic thinking and execution
• Leadership and people management
• Communication and stakeholder management
• Training governance and compliance orientation
• Analytical and problem-solving skills
• Budget and vendor management
• Talent management and career pathway planning

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