Kerja Sepenuh Masa, Host Management di F-Commerce Federal Territory - Maukerja

We’re looking for a Host Management to lead our livestream host team, drive performance, and make sure daily operations run smoothly.

What You’ll Do

Lead & Manage Hosts

• Monitor host performance and KPI through livestream and business metrics.
• Conduct regular evaluations, coaching, and performance improvement plans.
• Support host recruitment, onboarding, training, and development.
• Ensure hosts maintain livestream quality and operational standards.

Drive Performance

• Track key metrics such as GMV, GPM, traffic, CTR, conversion, product clicks, and engagement.
• Identify performance gaps and understand the root cause.
• Turn insights into action through coaching, schedule adjustments, and improvement plans.

Coordinate Cohost & Operations

• Coordinate cohost schedules, attendance, and performance with the Ops team.
• Monitor cohost KPI and ensure trackers are updated.
• Work with Ops to identify and solve operational issues.

Work Across Teams

• Collaborate with Live Ops, PMO, KAM/KAE, Controller, and other stakeholders.
• Keep communication smooth across host and livestream operations.
• Take ownership of issues and follow through until resolution.

What We’re Looking For

• 2+ years of experience in livestream, e-commerce, host management, or a related field.
• Hands-on experience in host/team performance management.
• Good understanding of livestream operations and workflow.
• Comfortable working with GMV, GPM, CTR, conversion, traffic, and other livestream metrics.
• Strong leadership, coaching, and people management skills.
• Good communication skills and confidence in handling conflicts or operational issues.
• Proactive, responsible, and hands-on — you don't just monitor problems, you help solve them.
• Strong problem-solving and decision-making skills.
• Comfortable working in a fast-paced, target-driven environment.