Job Summary
We are seeking an IT Support Executive to provide end-to-end technical support including system installation, troubleshooting, maintenance, and user support across multiple environments. The role involves a combination of onsite and remote support for hardware, applications, and network systems.
Key Responsibilities
- Install, configure, and maintain IT systems, including POS and non-POS environments
- Provide onsite and remote technical support for hardware, software, and network issues
- Troubleshoot and resolve system, application, and infrastructure-related problems
- Support system implementation, upgrades, and maintenance activities
- Perform basic database checks and support (SQL knowledge is an advantage)
- Deliver user training and guidance when required
- Monitor and escalate unresolved issues to relevant teams
- Support shared services including network infrastructure and internal systems
- Maintain proper documentation of issues, solutions, and system configurations
- Ensure timely resolution of support tickets and service requests
Requirements
- Diploma/Degree in IT, Computer Science, or related field
- Must possess a valid driving license (GDL is an added advantage or willingness to obtain)
- Willing to travel and work in shifts when required
- Basic knowledge of hardware, networking, and system support
- SQL knowledge is an added advantage
- Strong troubleshooting and problem-solving skills
- Good communication and interpersonal skills
Salary & Benefits
- Salary: RM 3,000 – RM 4,500
- Fixed Travel Allowance: RM 300
Job Types: Full-time, Permanent
Pay: Up to RM4,500.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Application Question(s):
- Can you briefly describe your experience in IT support (hardware, application, or network)?
- Do you have any experience in using SQL?
- What is your expected salary?
- Do you have a valid driving license?
Work Location: In person