Kerja Kontrak Operations Support Assistant, Gaji tinggi MYR 6,700 di Agensi Pekerjaan Recruit Express WP Kuala Lumpur - Maukerja

Bachelor's Degree in related field with 2 years of previous related experience Required

Someone with strong verbal and written communication skills in English

Some system experience (JDE/SAP)

Invoicing experience added advantage

Provide solutions and direction on routine issues regarding policies, procedures, and systems for Customer Service; analyse inventory issues and formulate recommendations for solutions. Navigate through challenging inquiries and demonstrate discernment on when to escalate and de-escalate problems to appropriate SMEs and stakeholders. Record with accuracy in Case Management System and JDE for Order Management.

Train and develop Customer Service Representatives in the department, including side-by-side onboarding training/mentoring, continuous improvement and system enhancement training. Provide dedicated onboarding/training support during the training period.

Participate in technology assessments and propose solutions regarding system/process improvements, training related to customer service, and team development. Assist with user testing and implementing upgrades and/or new programs within the department.

Provide additional coverage for phones, order entry, and other duties typically handled by Customer Service Professionals to help with overflow. Includes Region Support for BU within SFDC.

Provide support to commercial team on consignment stocks planning and management

Other incidental duties: Coordinate with warehouse personnel regarding changes to shipping time and inventory cycle counts