Kerja Sepenuh Masa, Lead IT Business Analyst di Great Eastern - Maukerja

You will lead business analysis for Sales CRM and related Insurer advisor-platform initiatives across Singapore and Malaysia. Acting as the bridge between business and technology, you will own the common requirements baseline, translate business outcomes into implementable solutions, and ensure that market localization is deliberate, controlled and aligned to a reusable regional platform.

• Partner with Singapore business sponsors, product owners, operations, risk, data and technology teams to define business outcomes, scope, priorities and acceptance criteria.
• Lead requirements discovery for Sales CRM and associated PEGA Cloud capabilities across Singapore and Malaysia.
• Own the common cross-market requirements baseline, clearly distinguishing reusable regional capabilities, Singapore-specific requirements and justified Malaysia localization.
• Facilitate workshops and working sessions to analyze current-state processes, pain points, customer and advisor journeys, and define practical target-state processes.
• Translate business needs into clear epics, user stories, process flows, functional specifications, business rules, data requirements and traceability artefacts.
• Drive product outcomes rather than feature delivery by linking requirements to measurable business value, adoption, operational efficiency and risk outcomes.
• Assess new requirements against platform strategy and existing capabilities to minimize duplicated development, unnecessary customization and recurring maintenance cost.
• Analyse integration and data requirements across Sales CRM, MarTech, data platforms, APIs and related channel systems.
• Work closely with architects, engineers, delivery leads and vendors to clarify requirements, evaluate solution options and maintain alignment through design and build.
• Lead backlog refinement and support prioritization based on business value, capacity, dependencies, risk and readiness across concurrent BAU and transformation demands.
• Define test scenarios and acceptance criteria; coordinate business validation, UAT planning, defect triage and timely resolution of requirement-related issues.
• Support release readiness, implementation, change impact assessment, business communications, user training and post-implementation validation.
• Maintain end-to-end requirement traceability and ensure approved changes are reflected consistently across specifications, designs, test evidence and operational documentation.
• Provide design assurance across Singapore and Malaysia to preserve a common platform core while enabling necessary regulatory, language, process and market variations.
• Coach business analysts and project team members on business analysis standards, structured problem solving, documentation quality and stakeholder facilitation.
• Identify delivery, control and operational risks early, escalate decisions promptly and support governance forums with clear options, impacts and recommendations.

EDUCATION

• Bachelor's degree in Computer Science, Information Systems, Business, Engineering or a related discipline.
• Business analysis, Agile, Pega, product management or insurance-domain certification is preferred.

EXPERIENCE

• More than 10 years of IT business analysis experience, including leadership of complex, business-critical digital or platform initiatives.
• Strong insurance and distribution-domain knowledge, with experience supporting advisors, agency operations, customer engagement or point-of-sale journeys.
• Proven ability to work directly with senior business stakeholders and translate strategic objectives into prioritised, implementable requirements.
• Experience governing common requirements across multiple markets or entities, including management of localisation and design trade-offs.
• Hands-on experience producing functional specifications, user stories, process models, data mappings, business rules, acceptance criteria and requirement traceability.
• Experience with large-scale applications such as Pega, CRM, Salesforce/MarTech, mobile or web platforms, and integration through APIs or event-driven patterns.
• Strong working knowledge of Agile/Scrum and software delivery lifecycles, including backlog refinement, testing, release readiness and post-production support.
• Proficiency with collaboration and analysis tools such as Jira, Confluence, Figma, Miro and SQL.
• Excellent facilitation, communication, negotiation and structured problem-solving skills, with the ability to resolve ambiguity and align diverse stakeholders.

How you succeed

• Champion and embody our Core Values in everyday tasks and interactions.
• Demonstrate a high level of integrity, accountability and ownership for business outcomes.
• Take initiative to simplify requirements, improve ways of working and promote reuse across markets.
• Take accountability for business, technology and regulatory risks, ensuring that appropriate controls and mitigations are incorporated into requirements.
• Keep abreast of insurance, digital-advisor, PEGA, AI and platform trends to identify opportunities and proactively highlight potential risks.

Who we are

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.