Kerja Sepenuh Masa, Senior Manager, Care Protocol di Agency For Integrated Care (Singapore) - Maukerja

You will be part of the Healthier SG Care Protocol workstream that supports the development of care protocols and its enablers to facilitate policy reviews, such as IT systems and applications, care support and financing capabilities. Your work will require close engagement with GPs, Primary Care Networks (PCNs) and healthcare Clusters, Hospital specialists and other agencies of MOH.  The work will involve understanding current and developing new workflows for successful development and updates of HealthierSG care protocols and safe channels of communication between primary care and hospital doctors for better patient care.

• Develop comprehensive timelines for the development, launch, and revision of all care protocols under the Healthier SG initiative.
• Oversee delivery based on planned timelines and milestones, manage dependencies and implementation risks, and escalate issues with recommendations to support timely decisions and delivery. 
• Oversee the preparaion and review of training materials, implementation resources and public communication documents, ensuring accuracy, usability and alignment with care protocol objectives and requirements.
• Lead the design and development of AI-enabled tools, from development review of CP in partnership with clinical and technology teams, to define user needs, oversee testing with GPs and establish safeguard for accuracy, source traceability and clinical review. 
• Design and lead structured feedback studies, including surveys where appropriate, to understand from GPs on what work best for the care protocols. Translate findings on relevant, clarity and ease of use into recommendations to improve the care protocols. 
• Lead analysis of Healthier SG GP adherence to care protocols using appropriate data and agreed measures to support policy review, taking into account the clinical context and different care models, triangulate findings to understand adoption barriers, and recommned targeted implementation support and protocol refinements. 
• Lead the coordination among internal and external stakeholders involved in drafting the care protocols and addressing implementation-related issues. 
• Oversee secretariat duties for meetings and discussions, including the scheduling of meetings, setting up meeting venues and documenting meeting minutes to capture key decisions, action items, and relevant discussions to maintain records and faciliate follow-ups. 

Job Requirements

• Degree in Science or healthcare related field, such as Pharmacy, Pharmaceutical Science, Nursing, Life Science or Biomedical Science.
• 8 years or more of relevant experience in a healthcare setting
• Good project management skills, with the ability to track multiple ongoing projects meticulously, and to meet tight deadlines while remaining flexible and adaptable.
• Strong interpersonal skills, with the ability to engage, coordinate efforts and relationships across different stakeholders effectively.
• Strong analytical mindset to resolve conflicts and ability to exercise critical thinking in mitigating potential risks in project areas. 
• Good understanding of the healthcare cluster ecosystem and linkages with MOH, PCNs, GPs, hospital specialists band community partners. 
• Position will commensurate with qualifications and relevant working experience.