- Clementi West Region (Singapore) Singapore
Kerja Sepenuh Masa Deskside Lead - One North, Gaji tinggi SGD 4,300 di Alpsoft Technologies Pte. Ltd. West Region (Singapore) - Maukerja
Deskside Lead - One North
Alpsoft Technologies Pte. Ltd.
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Job Summary
The Desktop Support Team Lead is responsible for managing daily IT desktop support operations, leading a team of Desktop Support Engineers, and ensuring efficient delivery of end-user IT services. The role covers incident management, technical troubleshooting, IT asset management, laptop deployment, technology refresh projects, and SLA compliance.
Key Responsibilities
1. Team Leadership & Operations
Lead, supervise, and mentor a team of Desktop Support Engineers to ensure efficient daily IT support operations.
Manage engineer rosters, workload distribution, resource allocation, leave planning, and performance monitoring.
Prepare daily and weekly operational reports, including ticket status, SLA performance, and IT asset updates.
Oversee onboarding, offboarding, and IT asset reporting to ITSS.
Act as a backup support engineer for P1 incidents and VIP users.
2. Desktop Support & Incident Management
Provide L2/L3 technical escalation support for complex hardware, software, and end-user computing issues.
Troubleshoot Windows 10/11, macOS, Microsoft 365, Outlook, Teams, OneDrive, SharePoint, and Microsoft Office applications.
Support laptops, desktops, printers, mobile devices, and associated IT peripherals.
Monitor incident and service request queues to ensure timely resolution and SLA compliance.
Perform onsite and remote troubleshooting, root cause analysis, and technical issue resolution.
3. IT Deployment & Technology Refresh
Lead laptop deployment, device provisioning, and employee onboarding/offboarding activities.
Coordinate Windows 11 migration, macOS support activities, software installation, patch management, and system upgrades.
Oversee technical activities for hardware replacement, technology refresh, and IT migration projects.
Ensure proper IT asset tracking, inventory management, and deployment documentation.
4. Vendor & Stakeholder Management
Coordinate with hardware and software vendors on technical issues, warranty claims, and equipment replacement.
Manage vendor escalations to ensure timely resolution of outstanding support issues.
Liaise with internal IT teams, management, and business users to maintain service quality and operational efficiency.
Job Requirements
Diploma or Degree in Information Technology, Computer Science, or a related discipline.
Minimum 5 years of desktop/end-user computing support experience, including at least 1–2 years in a Team Lead or supervisory role.
Strong hands-on experience supporting Windows 10/11, macOS, Microsoft 365, and end-user hardware.
Good knowledge of Active Directory, user account administration, IT asset management, and ITSM ticketing systems.
Experience managing desktop support engineers, incidents, service requests, and SLA performance.
Prior experience with laptop deployment, OS migration, and technology refresh projects.
Strong troubleshooting, communication, stakeholder management, and leadership skills.
ITIL Foundation or Microsoft certifications will be advantageous.
ALPSOFT TECHNOLOGIES PTE. LTD.
AlpSoft founded in 2002 headquartered in Singapore. Management with a 20-year combined experience working with Multi-National Companies like Hewlett-Packard, Seagate and Agilent. The key uniqueness of AlpSoft is that its management team are highly competent engineers and managers from reputed MNC's. We are consistently chosen by world-class MNC's to support them. We have strong passion to work for small and medium enterprises and start-up companies too.
Since inception, AlpSoft have made significant contributions to the growth of our customers by providing end-to-end solution services starting with Solutions Architecture,Applications Analysis & Design, Project Execution & Management, Quality Control, Solution Delivery & Ongoing maintenance of their business critical applications.
Our background in the Enterprise environment and our capabilities in the Client-Server and N-tier Architectures worked as a substantial benefit to our customers in migrating some of the business critical systems to today’s technology. We continue to provide end-to-end solutions in the “legacy-to-e” arena to our customers with tremendous amount of success rate.
We have a team of expert recruitment professionals, who possess experience with Multi-National Corporations from various industries. Having a sound understanding of the difficulties and rigors in getting that right candidates, they possess good combination of commercial and practical experience gained from various industries, our team is constantly improving the recruitment process to bring solutions from a variety of perspectives.
We are proud to share that many of our clients have chosen to partner us for years. This speaks volumes about the type of long-term relationships we cultivate with our clients whom we cherish deeply.
In partnering our clients, we listen closely to their needs, which are continually evolving as their business grows. To fulfil those changing needs, we have since expanded our service offerings to include new business entities such as HR Consulting, with other exciting plans in the pipeline.
Our Vision:
To actively partner with our valued customers in exploiting information and knowledge with timeliness and cost-effectiveness to increase our customers’ competitive edge."
Purpose Statement
Partner with
selected long-term clients
to exploit improvement opportunities in
cost, speed, knowledge
in order to advance our joined
competitiveness
The Desktop Support Team Lead is responsible for managing daily IT desktop support operations, leading a team of Desktop Support Engineers, and ensuring efficient delivery of end-user IT services. The role covers incident management, technical troubleshooting, IT asset management, laptop deployment, technology refresh projects, and SLA compliance.
Key Responsibilities
1. Team Leadership & Operations
Lead, supervise, and mentor a team of Desktop Support Engineers to ensure efficient daily IT support operations.
Manage engineer rosters, workload distribution, resource allocation, leave planning, and performance monitoring.
Prepare daily and weekly operational reports, including ticket status, SLA performance, and IT asset updates.
Oversee onboarding, offboarding, and IT asset reporting to ITSS.
Act as a backup support engineer for P1 incidents and VIP users.
2. Desktop Support & Incident Management
Provide L2/L3 technical escalation support for complex hardware, software, and end-user computing issues.
Troubleshoot Windows 10/11, macOS, Microsoft 365, Outlook, Teams, OneDrive, SharePoint, and Microsoft Office applications.
Support laptops, desktops, printers, mobile devices, and associated IT peripherals.
Monitor incident and service request queues to ensure timely resolution and SLA compliance.
Perform onsite and remote troubleshooting, root cause analysis, and technical issue resolution.
3. IT Deployment & Technology Refresh
Lead laptop deployment, device provisioning, and employee onboarding/offboarding activities.
Coordinate Windows 11 migration, macOS support activities, software installation, patch management, and system upgrades.
Oversee technical activities for hardware replacement, technology refresh, and IT migration projects.
Ensure proper IT asset tracking, inventory management, and deployment documentation.
4. Vendor & Stakeholder Management
Coordinate with hardware and software vendors on technical issues, warranty claims, and equipment replacement.
Manage vendor escalations to ensure timely resolution of outstanding support issues.
Liaise with internal IT teams, management, and business users to maintain service quality and operational efficiency.
Job Requirements
Diploma or Degree in Information Technology, Computer Science, or a related discipline.
Minimum 5 years of desktop/end-user computing support experience, including at least 1–2 years in a Team Lead or supervisory role.
Strong hands-on experience supporting Windows 10/11, macOS, Microsoft 365, and end-user hardware.
Good knowledge of Active Directory, user account administration, IT asset management, and ITSM ticketing systems.
Experience managing desktop support engineers, incidents, service requests, and SLA performance.
Prior experience with laptop deployment, OS migration, and technology refresh projects.
Strong troubleshooting, communication, stakeholder management, and leadership skills.
ITIL Foundation or Microsoft certifications will be advantageous.
ALPSOFT TECHNOLOGIES PTE. LTD.
AlpSoft founded in 2002 headquartered in Singapore. Management with a 20-year combined experience working with Multi-National Companies like Hewlett-Packard, Seagate and Agilent. The key uniqueness of AlpSoft is that its management team are highly competent engineers and managers from reputed MNC's. We are consistently chosen by world-class MNC's to support them. We have strong passion to work for small and medium enterprises and start-up companies too.
Since inception, AlpSoft have made significant contributions to the growth of our customers by providing end-to-end solution services starting with Solutions Architecture,Applications Analysis & Design, Project Execution & Management, Quality Control, Solution Delivery & Ongoing maintenance of their business critical applications.
Our background in the Enterprise environment and our capabilities in the Client-Server and N-tier Architectures worked as a substantial benefit to our customers in migrating some of the business critical systems to today’s technology. We continue to provide end-to-end solutions in the “legacy-to-e” arena to our customers with tremendous amount of success rate.
We have a team of expert recruitment professionals, who possess experience with Multi-National Corporations from various industries. Having a sound understanding of the difficulties and rigors in getting that right candidates, they possess good combination of commercial and practical experience gained from various industries, our team is constantly improving the recruitment process to bring solutions from a variety of perspectives.
We are proud to share that many of our clients have chosen to partner us for years. This speaks volumes about the type of long-term relationships we cultivate with our clients whom we cherish deeply.
In partnering our clients, we listen closely to their needs, which are continually evolving as their business grows. To fulfil those changing needs, we have since expanded our service offerings to include new business entities such as HR Consulting, with other exciting plans in the pipeline.
Our Vision:
To actively partner with our valued customers in exploiting information and knowledge with timeliness and cost-effectiveness to increase our customers’ competitive edge."
Purpose Statement
Partner with
selected long-term clients
to exploit improvement opportunities in
cost, speed, knowledge
in order to advance our joined
competitiveness
Peringatan Penting
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