Kerja Sepenuh Masa, Director of Food And Beverage di Mandai Rainforest Resort By Banyan Tree - Maukerja

Main Duties and Responsibilities

We are seeking a highly motivated and experienced Director of Food & Beverage to manage all front-of-house F&B service functions at the resort. This role will focus on service excellence, guest engagement, and operational efficiencies across all restaurants, banqueting, and in-room dining — working in close partnership with the culinary team.

Key Responsibilities

• Lead all F&B service teams to ensure consistently outstanding guest service and seamless dining experiences.
• Oversee service operations across all outlets, including specialty restaurants, all-day dining, in-room dining, and banqueting.
• Establish and uphold service standards, SOPs, and training programs in alignment with Banyan’s hospitality benchmarks and the resort's brand values.
• Collaborate with the culinary team to ensure smooth coordination between front- and back-of-house operations.
• Drive continuous improvement in guest satisfaction scores, feedback management, and team performance.
• Develop and mentor F&B managers and service staff to foster a culture of excellence, hospitality, and environmental mindfulness.
• Monitor daily operations, staffing levels, and guest flow to ensure efficiency and responsiveness.
• Manage the F&B service budget, labour planning, and inventory control with a focus on operational efficiency.
• Ensure compliance with all health, safety, and licensing requirements.
• Coordinate closely with events, marketing, and wellness teams to deliver bespoke and experiential dining services that complement resort programming.

Job Requirements

• Degree or Diploma in Food and Beverage and/or Hospitality Management or an equivalent professional qualification in a related field.
• At least 8 to 10 years’ experience in a similar capacity, preferably in the hospitality industry, with a minimum of 5 years in a senior leadership role.
• Strong understanding of high-end service delivery across multiple F&B formats (e.g., fine dining, casual, events, IRD).
• Exceptional leadership, communication, and interpersonal skills.
• Experience in resorts, eco-tourism, or lifestyle hospitality brands preferred.
• Strong leadership and interpersonal skills.
• Ability to work under pressure and in a fast-paced environment.