General Manager (Restaurant Operations)
Job Description
The General Manager is responsible for overseeing all aspects of restaurant operations, ensuring profitability, high service standards, and effective staff management.
Key Responsibilities
Oversee and manage daily restaurant operations
Manage sales performance, cost control, and implement profit improvement strategies
Recruit, train, schedule, and evaluate staff
Maintain and improve service quality and customer experience
Plan menus, pricing strategies, and promotional activities
Handle customer complaints and ensure high customer satisfaction
Ensure compliance with health, safety, and sanitation regulations
Report operational performance to owners or head office
Qualifications
Management experience in the food and beverage industry (e.g., Store Manager, Supervisor, General Manager)
Experience in staff management and sales control
Strong leadership and communication skills
Ability to work flexible hours, including weekends and holidays
Preferred Qualifications
Experience managing multiple restaurant locations
Experience with new restaurant openings
English or additional language skills (for international or inbound customers)