- Eu Tong Sen Street Singapore River Central Region (Singapore) Singapore
Kerja Sepenuh Masa, Customer Service Quality Executive di PERSOL Central Region (Singapore) - Maukerja
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Join a dynamic
contact centre team and play a key role in driving service excellence. You will
handle customer enquiries, manage escalated cases, monitor service quality, and
support continuous improvement initiatives to enhance customer satisfaction.
Contract: Yearly
renewable
Working days: Monday
- Friday, office hours
Location: Clarke Quay
Responsible to provide
excellent service to all customers.
Handles mailbox enquiries and
resolves customers issues via email communication and personalised calls
(where applicable).
Ensures accuracy of data
collected from the customers.
Maintains and updates the
survey database promptly with clear and concise case notes in the system.
Responsible for distributing
enquiries and to follow up actionable items to relevant teams,
stakeholders, and departments.
Fulfils the Service Level
Agreement (SLA) by responding to all emails within 5 working days and
ensures follow up of cases within SLA independently.
Provides daily email summary
report to the Quality Service Manager, management and stakeholders.
Highlights and escalates
challenging issues or complaints received through mailbox channels
promptly.
To apply,
simply click "APPLY" and submit your curriculum vitae (CV) through
GO, the official PERSOL job application platform. We regret to inform only
shortlisted candidates will be notified.
By
sending us your personal data and curriculum vitae (CV), you are deemed to
consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and
disclose your personal data for the purposes set out in the Privacy Policy
available at *************
You acknowledge that you have read, understood, and agree with the Privacy
Policy. Suzana Binte Slemat (EAP No. R1989461) EA
Licence No. 01C4394
contact centre team and play a key role in driving service excellence. You will
handle customer enquiries, manage escalated cases, monitor service quality, and
support continuous improvement initiatives to enhance customer satisfaction.
Contract: Yearly
renewable
Working days: Monday
- Friday, office hours
Location: Clarke Quay
Responsible to provide
excellent service to all customers.
Handles mailbox enquiries and
resolves customers issues via email communication and personalised calls
(where applicable).
Ensures accuracy of data
collected from the customers.
Maintains and updates the
survey database promptly with clear and concise case notes in the system.
Responsible for distributing
enquiries and to follow up actionable items to relevant teams,
stakeholders, and departments.
Fulfils the Service Level
Agreement (SLA) by responding to all emails within 5 working days and
ensures follow up of cases within SLA independently.
Provides daily email summary
report to the Quality Service Manager, management and stakeholders.
Highlights and escalates
challenging issues or complaints received through mailbox channels
promptly.
To apply,
simply click "APPLY" and submit your curriculum vitae (CV) through
GO, the official PERSOL job application platform. We regret to inform only
shortlisted candidates will be notified.
By
sending us your personal data and curriculum vitae (CV), you are deemed to
consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and
disclose your personal data for the purposes set out in the Privacy Policy
available at *************
You acknowledge that you have read, understood, and agree with the Privacy
Policy. Suzana Binte Slemat (EAP No. R1989461) EA
Licence No. 01C4394
Peringatan Penting
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