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Kerja Sepenuh Masa, Manager, Business Compliance and Governance di Maybank - Maukerja

Manager, Business Compliance and Governance

Maybank

Sepenuh Masa

Singapore

Kongsi
Simpan

Lokasi Kerja

  • Singapore

Penerangan Kerja

Tanggungjawab

Job Description

The ideal candidate will:

  • Drive and embed a strong culture of responsible conduct, fair dealing and risk ownership across Community Financial Services (CFS).
  • Provide governance and independent oversight of CFS processes, sales advisory activities and customer interactions to ensure alignment with regulatory requirements, internal policies and expected conduct standards.
  • Leverage assurance, monitoring, data analytics, training and stakeholder engagement to identify emerging risks, influence behaviours, strengthen supervisory effectiveness and improve customer outcomes.

Job Responsibilities

  • Culture and Conduct
  • Drive the CFS Culture and Conduct Framework and embed expected behaviours across the business.
  • Promote a culture of accountability, customer-centricity and responsible risk-taking.
  • Identify conduct themes, behavioural risks and root causes through assurance, complaints, incidents and monitoring activities.
  • Drive targeted interventions to strengthen culture, conduct and supervisory effectiveness.
  • Provide management reporting and insights on culture and conduct trends.
  • Strong culture of accountability, ethical behaviour and responsible sales practices.
  • Governance & Preventive Controls
  • Govern end-to-end CFS processes and ensure alignment with regulatory requirements and internal policies.
  • Review new and existing processes to identify control gaps, conduct risks and customer impact.
  • Recommend practical control enhancements to strengthen governance and risk management.
  • Support implementation of key governance, conduct and regulatory initiatives.
  • Independent Oversight & Assurance
  • Conduct independent reviews of sales advisory activities, processes and exceptional cases.
  • Oversee assurance activities including documentation reviews, voice-log reviews and thematic assessments.
  • Assess severity, identify root causes and determine potential customer, regulatory and reputational impact.
  • Monitor remediation actions and recurring trends.
  • Sales Advisory & Fair Dealing Governance
  • Govern the sales advisory framework to ensure compliance with regulatory and internal requirements.
  • Lead enhancements to sales advisory processes, systems and supervisory controls.
  • Provide guidance and training to Appointed Representatives and supervisors.
  • Assess sales practices and customer interactions against Fair Dealing principles and expected conduct standards.
  • Drive initiatives that support fair customer outcomes, appropriate sales practices and customer protection.
  • Insights, Reporting & Stakeholder Management
  • Analyse complaints, incidents, assurance findings and conduct indicators to identify emerging risks and trends.
  • Provide actionable insights and recommendations to senior management and governance committees.
  • Partner business, Compliance, Risk and other stakeholders to strengthen governance, conduct and customer outcomes.
  • Drive awareness through training, communications and sharing of lessons learnt.

Job Skills

  • Risk-Management
  • Governance-Framework-and-Controls
  • Stakeholder-Engagement

Job Requirements

Qualification

  • Recognised Bachelor’s Degree in Banking, Finance, Business, Law or equivalent.
  • Strong knowledge of capital market products, structured products and derivatives.
  • Minimum 10 years' experience in Consumer Banking, Wealth Management, Compliance, Risk, Audit or Governance.
  • Strong understanding of sales advisory frameworks, Fair Dealing requirements, conduct risk and customer outcome principles.
  • Experience interacting with senior management, governance committees and regulators.
  • Proven track record in leading governance, conduct, risk or transformation initiatives.

Competencies

  • Strong understanding of regulatory requirements, conduct risk and Fair Dealing expectations.
  • Possesses strong logical, critical and analytical thinking skills.
  • Strong judgement with the ability to make independent, balanced and risk-based decisions.
  • Ability to identify emerging risks, root causes and systemic issues.
  • Effective stakeholder management and influencing skills across business and control functions.
  • Meticulous in documenting assessments, governance decisions and business processes.
  • Strong written and verbal communication skills.
  • Ability to lead change and drive a culture of accountability, risk ownership and responsible conduct.
  • Able to work independently and manage multiple priorities in a fast-paced environment.
  • Only shortlisted candidates will be identified.

Peringatan Penting

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