Kerja Sepenuh Masa, Customer Success Executive di YYC GST Consultants WP Kuala Lumpur - Maukerja

• Malaysian citizen or holding relevant residence status.

• Fresh graduates are encouraged to apply.

• SPM/STPM/Diploma/Degree holders with at least 1 year of working experience preferred.

• Good interpersonal and communication skills.

• Disciplined, positive attitude, outgoing personality, and ability to multitask.

• Strong analytical thinking and attention to detail to ensure clients achieve desired results.

• Own transport is required as the role involves site visits to client locations.

• Languages required: English, Bahasa Malaysia, and Mandarin (proficiency in Mandarin is essential for communicating with Mandarin-speaking clients).

Customer Onboarding:

• Guide new customers through the onboarding process, welcome call, ensuring a smooth and positive experience

• Provide product orientation to help customers maximize the value of our offerings.

Account Management:

• Proactively monitor customer accounts to identify potential issues and address them promptly

• Encourage satisfied customers on other promotional activities and event invitation on monthly basis

• Develop a deep understanding of our products or services and stay updated with customers on new features and enhancement

Retention:

• Work towards customer retention and upsell opportunities by understanding customer goals and aligning our solutions with their objectives

• EPF/SOCSO
• Annual Leave
• Medical Leave
• Birthday Leave
• Medical, dental & optical benefits
• Performance incentive
• Young, vibrant and dynamic working environment
• Opportunity for career development and advancement