Kerja Sepenuh Masa E-Commerce Executive, Gaji tinggi MYR 3,000 di West Malayan Group Pulau Pinang - Maukerja

JOB DESCRIPTION

Position: E-Commerce Executive
Department: Marketing / E-Commerce

1. Job Purpose

To manage and grow the company's online sales channels by maintaining e-commerce platforms, optimising product listings, coordinating online promotions, processing orders and monitoring sales performance. The E-Commerce Executive is responsible for ensuring smooth daily online operations, improving customer experience, increasing online visibility and achieving the company's e-commerce sales targets.

2. Key Responsibilities and DutiesA. E-Commerce Platform Management

• Manage the company's online stores on platforms such as Shopee, Lazada, TikTok Shop, the company website and other relevant marketplaces.
• Maintain online store information, product categories, banners, promotional pages and store appearance.
• Ensure all online stores are updated, organised and consistent with the company's brand identity.
• Monitor store performance, platform notifications, account health and seller requirements.
• Coordinate account registration, verification, platform settings and store maintenance where required.
• Ensure compliance with marketplace policies, operational requirements and promotional guidelines.

B. Product Listing and Catalogue Management

• Create, upload and maintain product listings across relevant e-commerce platforms.
• Prepare accurate product titles, descriptions, specifications, prices, images and promotional information.
• Ensure product listings contain correct stock availability, variations, SKU codes, barcodes and product details.
• Coordinate with the Marketing team to prepare product images, videos, banners and promotional materials.
• Optimise product titles, keywords, descriptions and categories to improve search visibility.
• Regularly review and update product listings, pricing, packaging details and product availability.
• Ensure product information and claims are accurate and comply with applicable regulations.

C. Online Sales and Revenue Growth

• Develop and implement strategies to increase online sales, order volume and conversion rates.
• Monitor daily, weekly and monthly sales performance against agreed targets.
• Identify opportunities to improve product visibility, average order value and repeat purchases.
• Coordinate cross-selling, upselling, product bundles and promotional campaigns.
• Analyse best-selling products, slow-moving items and customer purchasing trends.
• Recommend suitable sales strategies based on sales data and market demand.

D. Digital Marketing and Online Promotions

• Plan and coordinate online promotions, vouchers, discounts, bundles and platform campaigns.
• Participate in marketplace campaigns, including double-date sales, payday promotions and major shopping events.
• Coordinate promotional calendars with the Marketing and Sales teams.
• Manage sponsored advertisements and paid campaigns on e-commerce platforms, subject to approval.
• Monitor advertising expenditure, campaign performance, return on ad spend (ROAS) and sales conversions.
• Coordinate affiliate marketing, influencer campaigns and livestream promotions where applicable.
• Ensure promotional prices, campaign dates, vouchers and product availability are accurate before campaigns go live.

E. Order Processing and Fulfilment

• Monitor incoming orders and ensure orders are processed within the required platform timelines.
• Coordinate picking, packing, shipping and dispatch with the Warehouse and Operations teams.
• Monitor order status, tracking numbers, shipment delays and fulfilment performance.
• Ensure the correct products, quantities and packaging are prepared for dispatch.
• Follow up on pending, cancelled, failed delivery and delayed orders.
• Coordinate stock replenishment with the Warehouse team to minimise out-of-stock situations.
• Maintain accurate order records and fulfilment reports.

F. Inventory and Stock Management

• Monitor inventory levels across all online sales channels.
• Coordinate stock updates with the Warehouse, Purchasing and Operations teams.
• Ensure online stock quantities reflect actual available inventory.
• Identify low-stock, out-of-stock, slow-moving and fast-moving products.
• Monitor expiry dates and stock rotation for products with limited shelf life, where applicable.
• Prevent overselling and discrepancies between marketplace inventory and physical stock.
• Prepare stock movement and inventory performance reports when required.

G. Customer Service and Complaint Management

• Respond to customer enquiries through marketplace chat, social media and other online channels.
• Provide accurate information regarding products, pricing, availability, delivery and promotions.
• Handle customer complaints, returns, refunds, exchanges and order disputes according to company policies.
• Coordinate with the Warehouse, Sales and relevant departments to resolve customer issues.
• Monitor customer reviews, ratings and feedback.
• Recommend improvements to customer satisfaction and online store performance.
• Maintain professional communication and respond within the required service timelines.

H. Returns, Refunds and Platform Disputes

• Process return and refund requests according to platform policies and company procedures.
• Investigate missing items, damaged products, incorrect deliveries and disputed orders.
• Prepare supporting documents, photographs and evidence for marketplace claims.
• Follow up on refund status, parcel returns and platform reimbursements.
• Maintain records of returns, refunds, cancellations and customer disputes.
• Identify recurring issues and recommend corrective actions to reduce losses.

I. Content and Storefront Optimisation

• Coordinate the preparation of product images, promotional banners, short videos and store content.
• Update store banners and promotional materials according to campaign schedules.
• Ensure all content follows company branding guidelines.
• Improve product presentation to increase customer engagement and purchase conversion.
• Coordinate with the Marketing or Design team on content creation and campaign requirements.
• Support livestreams, product demonstrations and other online promotional activities where applicable.

J. Competitor and Market Analysis

• Monitor competitors' prices, product offerings, promotions, ratings and marketplace positioning.
• Research market trends, customer preferences and new product opportunities.
• Compare platform performance and identify opportunities to improve competitiveness.
• Recommend suitable pricing, promotional and product positioning strategies for management approval.
• Monitor changes in marketplace policies, fees and selling trends.

K. Sales Reporting and Data Analysis

• Prepare daily, weekly and monthly e-commerce sales reports.
• Track gross merchandise value (GMV), net sales, order volume, average order value and conversion rates.
• Monitor traffic, product views, click-through rates, advertising costs and campaign results where available.
• Analyse cancellations, returns, refunds, customer complaints and fulfilment performance.
• Reconcile marketplace transactions, commissions, platform fees, advertising charges and settlement records with Finance.
• Maintain accurate records of sales, promotions, inventory and operational performance.
• Submit findings and improvement recommendations to Management.

L. Coordination and Administration

• Coordinate with Marketing, Sales, Finance, Warehouse, Purchasing and Customer Service teams.
• Obtain approval for discounts, promotional budgets, advertising expenditure and special campaigns.
• Maintain proper records of invoices, platform statements, sales reports, campaign plans and supporting documents.
• Coordinate with marketplace account managers, platform representatives, logistics providers and external agencies.
• Ensure daily operations comply with company policies and relevant marketplace requirements.
• Perform other e-commerce-related duties and projects assigned by Management.

3. Qualifications and Requirements

• Diploma or Bachelor's Degree in E-Commerce, Marketing, Business Administration, Digital Marketing or a related field.
• Preferably 1–3 years of experience in e-commerce, online sales, marketplace management or digital marketing.
• Experience managing Shopee, Lazada, TikTok Shop or similar platforms is an advantage.
• Familiarity with online order processing, product listing, stock management and promotional campaigns.
• Good numerical, analytical and problem-solving skills.
• Proficient in Microsoft Excel, Word and other relevant office applications.
• Knowledge of marketplace advertising, analytics and e-commerce reporting is an advantage.
• Strong communication, coordination and time-management skills.
• Detail-oriented, organised, proactive and able to handle multiple tasks.
• Able to work independently and collaboratively with different departments.

4. Key Performance Indicators (KPIs)

Performance will be assessed against targets agreed upon with Management.

• Online Sales Performance: Achievement of monthly sales and revenue targets.
• Order Fulfilment: Timely processing and dispatch of orders.
• Product Listing Accuracy: Accuracy and completeness of product information and pricing.
• Store Performance: Growth in store traffic, conversion rates and customer engagement.
• Campaign Performance: Successful execution of online promotions and marketplace campaigns.
• Advertising Efficiency: Advertising cost control and ROAS, where applicable.
• Inventory Accuracy: Timely stock updates and reduction of overselling.
• Customer Service: Response time, customer ratings and complaint resolution.
• Returns and Cancellations: Reduction of avoidable returns, cancellations and fulfilment errors.
• Reporting: Accurate and timely submission of e-commerce reports.
• Marketplace Compliance: Maintenance of good account health and adherence to platform requirements.
• Operational Coordination: Effective coordination with Warehouse, Marketing, Finance and other departments.

Pay: RM2,000.00 - RM3,000.00 per month

Work Location: In person