- Bukit Merah Central Region (Singapore) Singapore
Kerja Sepenuh Masa Butler Communication Executive, Gaji tinggi SGD 3,200 di RAFFLES SENTOSA SINGAPORE Central Region (Singapore) - Maukerja
Butler Communication Executive
RAFFLES SENTOSA SINGAPORE
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Job Description
Answer the telephone as per Raffles brand standards and telephone etiquette guidelines.
Monitors Message Box task completion that are assigned to the butler team.
Execute all mise-en-place duties and responsibilities as directed, on time, according to the predetermined standards.
Set up and prepare private dining condiments, utensils and trays in accordance with the departmental standards.
Adhere to the gust recognition program by being familiar with the names of the in-house guests and by greeting the guests by name.
Present food and beverages in a manner which ensures that departmental standards are maintained, and guest satisfaction is maximized.
Enquire about the satisfaction with food and beverages, and about the service provided by communicating directly with guests.
Have thorough knowledge of the menu, drinks list and wine list and to be able to respond to guest inquiries and to up-sell appropriate food and beverage items.
Ensure that guests expectations are met or exceeded by providing an efficient, friendly and attentive service.
Knows all arrival lists in advance and guest profile, including companions ‘preferences as submitted by the butlers.
Curates experiences to include all possible hotel and city activities, bespoke services, and rituals during the guest’s stay that are personalized as per record of preferences;
Follows-up on butlers on guest activities to ensure service was/is being delivered well.
Track and monitor services to be performed by other operational departments are met and that butlers follow-through with scheduled requests (turndown, maintenance, F&B) are met.
Qualifications
A passionate positive personality with excellent eye for detail who can work under pressure with minimal supervision.
Good organizational skills, problem solving skills and engagement with guests to anticipate their needs.
Commitment to meet and exceed all performance standards.
Constantly look to develop own professional skills and abilities.
Adherence to Standard operating procedures
Ability to work a multi-cultural workforce.
High level of integrity, promptness, creativity, enthusiasm, dedication, time management, Team work, flexibility and support for continuous improvement
Good knowledge of the entire Housekeeping Operations
Knowledge of Opera Property Management System preferred.
Curiosity, listening skills
Strong ability and knowledge of Microsoft Office Suite (Excel, PowerPoint, etc.).
An oasis immersed in well-being and nature, Raffles Sentosa Singapore is the first all-villa property in Singapore. Located on a clifftop, the new resort on Sentosa Island features 62 contemporary private pool villas surrounded by tropical gardens and views over the South China Sea.
Ranging from 230 square metres in size, each villa is a sanctuary for extended stays. As part of Raffles’ legendary welcome, guests will experience signature markers enlivened by the famous Raffles Butlers and a sustainably created Sentosa Sling.There will be five dining establishments, a spa offering next-generation wellness and a grand ballroom.
Answer the telephone as per Raffles brand standards and telephone etiquette guidelines.
Monitors Message Box task completion that are assigned to the butler team.
Execute all mise-en-place duties and responsibilities as directed, on time, according to the predetermined standards.
Set up and prepare private dining condiments, utensils and trays in accordance with the departmental standards.
Adhere to the gust recognition program by being familiar with the names of the in-house guests and by greeting the guests by name.
Present food and beverages in a manner which ensures that departmental standards are maintained, and guest satisfaction is maximized.
Enquire about the satisfaction with food and beverages, and about the service provided by communicating directly with guests.
Have thorough knowledge of the menu, drinks list and wine list and to be able to respond to guest inquiries and to up-sell appropriate food and beverage items.
Ensure that guests expectations are met or exceeded by providing an efficient, friendly and attentive service.
Knows all arrival lists in advance and guest profile, including companions ‘preferences as submitted by the butlers.
Curates experiences to include all possible hotel and city activities, bespoke services, and rituals during the guest’s stay that are personalized as per record of preferences;
Follows-up on butlers on guest activities to ensure service was/is being delivered well.
Track and monitor services to be performed by other operational departments are met and that butlers follow-through with scheduled requests (turndown, maintenance, F&B) are met.
Qualifications
A passionate positive personality with excellent eye for detail who can work under pressure with minimal supervision.
Good organizational skills, problem solving skills and engagement with guests to anticipate their needs.
Commitment to meet and exceed all performance standards.
Constantly look to develop own professional skills and abilities.
Adherence to Standard operating procedures
Ability to work a multi-cultural workforce.
High level of integrity, promptness, creativity, enthusiasm, dedication, time management, Team work, flexibility and support for continuous improvement
Good knowledge of the entire Housekeeping Operations
Knowledge of Opera Property Management System preferred.
Curiosity, listening skills
Strong ability and knowledge of Microsoft Office Suite (Excel, PowerPoint, etc.).
An oasis immersed in well-being and nature, Raffles Sentosa Singapore is the first all-villa property in Singapore. Located on a clifftop, the new resort on Sentosa Island features 62 contemporary private pool villas surrounded by tropical gardens and views over the South China Sea.
Ranging from 230 square metres in size, each villa is a sanctuary for extended stays. As part of Raffles’ legendary welcome, guests will experience signature markers enlivened by the famous Raffles Butlers and a sustainably created Sentosa Sling.There will be five dining establishments, a spa offering next-generation wellness and a grand ballroom.
Peringatan Penting
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