Kerja Sepenuh Masa Operations Lead, Gaji tinggi MYR 6,000 di MDvelop Technology WP Kuala Lumpur - Maukerja

• Minimum 2–3 years of relevant working experience in operations, customer service, or team management.

• Previous experience in a supervisory or team leadership role is preferred.

• Strong leadership, people management, and interpersonal skills.

• Good understanding of customer service operations, live chat support, and complaint handling.

• Strong organizational, problem-solving, and decision-making abilities.

• Ability to manage team performance and operational priorities effectively.

• Proficient in Microsoft Excel, Google Sheets, and operational reporting.

• Able to work independently and maintain effective communication with team members.

• Experience in digital platform operations, online services, or transaction-related operations will be an added advantage.

We are looking for a proactive, responsible, and people-oriented Operations Supervisor to lead our operations team and ensure smooth day-to-day business operations.

The ideal candidate will possess strong leadership and organizational skills, with the ability to manage team performance, maintain operational efficiency, and ensure consistent service quality.

This is primarily a team management and supervisory role, with a focus on people management, performance monitoring, and continuous operational improvement.

A good understanding of customer service and live chat operations is essential to effectively guide team members and support the resolution of escalated matters.

Key Responsibilities:-

1. Team Leadership & People Management

• Supervise and manage a team of 5–10 operations employees.

• Monitor staff attendance, punctuality, productivity, and overall performance.

• Coordinate staff schedules and manpower arrangements to ensure smooth operational coverage.

• Provide guidance, coaching, and constructive feedback to team members.

• Address employee performance concerns and promote a positive, accountable working environment.

• Support team development and maintain effective communication among employees.

2. Daily Operations Oversight

• Oversee daily operational activities to ensure smooth and efficient workflows.

• Monitor customer support, live chat, account administration, transaction workflows, and digital platform operations.

• Ensure operational tasks are completed accurately and within established timelines.

• Monitor operational issues and coordinate with relevant departments for timely resolution.

• Ensure employees follow established company policies, SOPs, and operational guidelines.

3. Customer Service & Live Chat Quality Monitoring

• Monitor customer support and live chat performance to ensure service quality and response efficiency.

• Review customer interactions and provide feedback to improve communication standards.

• Guide team members in handling customer enquiries, complaints, and challenging situations.

• Assist in resolving complex or escalated customer issues when necessary.

• Identify recurring service issues and recommend improvements to customer support processes.

4. Performance Monitoring & Reporting

• Monitor individual and team KPIs, productivity, and operational performance.

• Identify performance gaps and implement appropriate improvement measures.

• Prepare regular operational reports and provide performance updates to management.

• Recommend improvements to operational workflows, service quality, and team efficiency.

5. Operational Coordination & Support

• Maintain effective communication with team members and relevant departments.

• Ensure proper task coordination and smooth handovers between employees.

• Provide occasional remote guidance to team members through phone or messaging platforms when operational assistance is required outside regular working hours.

• Escalate significant operational matters to management when necessary.

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Annual Bonus
• Company Trip
• 5 Working Days