Kerja Sepenuh Masa, Customer Support Specialist - Support Team Lead - Customer Support Manager di Milestone Group Of Companies - Maukerja

Role Description This remote role combines responsibilities of Customer Support Specialist, Support Team Lead, and Customer Support Manager. The position involves responding to customer inquiries via phone, email, and chat, resolving issues related to bookings, itineraries, and travel arrangements, and ensuring a positive experience throughout the customer journey. Daily tasks include guiding clients through trip options, handling technical and account-related questions, documenting support interactions, and escalating complex cases when needed. The role also includes monitoring service quality, supporting team coordination and workflows, and contributing to continuous improvement of customer support processes to maintain high customer satisfaction.

Qualifications

• Strong Customer Support and Customer Satisfaction skills to manage inquiries, resolve issues, and maintain positive client relationships.
• Excellent Interpersonal Skills to communicate clearly, build trust, and collaborate effectively with customers and team members.
• Technical Support capabilities to assist customers with online booking platforms, account access, and basic troubleshooting.
• Analytical Skills to interpret customer feedback, identify trends, and recommend improvements in processes and service quality.
• Experience in customer-facing roles, preferably in travel, tourism, hospitality, or related service industries.
• Ability to work independently in a remote setting, manage time effectively, and handle multiple inquiries simultaneously.
• Proficiency with support tools and CRM systems, and comfort using online communication platforms.
• Strong written and spoken English; additional languages are an advantage for serving international clients.