Kerja Sepenuh Masa Floor Supervisor/Restaurant Supervisor, Gaji tinggi MYR 5,000 di Hallaway KL WP Kuala Lumpur - Maukerja

Daily Operations & Cleanliness

• Plan and execute weekly and monthly cleaning schedules and operational tasks.

• Ensure the entire outlet is clean, organised, and well-maintained every day.

• Ensure 100% completion of opening and closing checklists in accordance with company SOPs.

• Maintain good personal hygiene and ensure all staff wear clean and tidy uniforms.

Team Supervision & Leadership

• Supervise, guide, and support team members to ensure all assigned tasks are completed on time.

• Provide full support to colleagues, supervisors, and managers, including assisting with cleaning and other operational duties.

• Maintain good teamwork and professional relationships with team members, kitchen staff, suppliers, and other parties.

• Communicate instructions clearly and ensure tasks are properly executed within the required timeframe.

• Be flexible and willing to assist other sections, departments, or outlets when requested by Management.

Customer Service & Complaint Handling

• Maintain excellent customer service standards and minimise customer complaints received through social media, Management, and other channels.

• Conduct regular table visits during operating hours to collect customer feedback and improve the dining experience.

• Handle customer complaints, staff issues, and emergency situations professionally and effectively.

Sales & Cost Control

• Work towards achieving the monthly sales targets set by Management.

• Monitor and control utility expenses in accordance with the monthly budget.

• Maintain good relationships with suppliers and promptly address any operational issues.

Attendance, Discipline & Professionalism

• Attend all meetings and discussions organised by Management.

• Maintain excellent punctuality, attendance, and discipline.

• Be available to work on Fridays, Saturdays, Sundays, and other scheduled shifts as required.

• Demonstrate a positive attitude and maintain professional conduct at all times.

• Avoid unnecessary arguments or conflicts with colleagues, customers, suppliers, or other parties.