Kerja Sepenuh Masa Service Supervisor (3bmONb), Gaji tinggi SGD 3,600 di Erast Pte Ltd Central Region (Singapore) - Maukerja

About the Roles

Join a robotics manufacturer as a Service Supervisor based in Tai Seng, supporting field service operations on a permanent role with Monday to Friday office hours, 9:00AM to 5:30PM. This position offers a basic salary package and the opportunity to lead a technical service team in a structured, stable manufacturing environment.

What You’ll Be Doing

• Supervise and guide a team of field service engineers and technicians.
• Plan and coordinate service schedules, job assignments, site visits, and dispatch arrangements.
• Track service performance, including response time, resolution rate, and service quality.
• Recommend and implement improvements to enhance field service efficiency.
• Provide technical support on installation, troubleshooting, preventive maintenance, and service-related matters.
• Handle escalated technical issues and support the team in resolving complex service challenges.
• Act as the main contact for clients on service-related matters.
• Manage client escalations, address service concerns, and maintain strong customer relationships.
• Conduct site visits to review service standards and identify areas for improvement.
• Oversee spare parts inventory and ensure proper tracking and availability of service parts.
• Review and approve service reports to ensure accurate documentation of completed work.
• Maintain and update service-related records, including SOPs, DHR, and maintenance records.
• Enforce safety standards and carry out field audits to ensure compliance with internal procedures and industry regulations.
• Identify training needs and support the upskilling of field service engineers and technicians.
• Carry out other assigned duties when required.

What We’re Looking For

• Diploma or Higher Nitec in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related field.
• 2 to 4 years of experience in field service, technical support, or maintenance.
• Prior experience supervising technicians or service teams is preferred.

Note for Applicants

• Only shortlisted candidates will be contacted, typically within 4 days.
• Applications can be made via the job portal or by emailing your resume (as an attachment) to enquiry@erast.​com.​sg with 3bmONb in the subject line.

Pay: $3,200.00 - $3,600.00 per month

Experience:

• technical support: 2 years (Preferred)
• maintenance/service: 2 years (Preferred)

License/Certification:

• permanent working rights with no restrictions in singapore (Preferred)

Work Location: In person