Kerja Sepenuh Masa, Resort Manager di Yee Lee Group Perak - Maukerja

Position: Resort Manager to be based in Sementra Nature Resort.

Provide overall leadership and management of the resort’s daily operations to ensure excellent guest experience, smooth service delivery, operational efficiency, and profitability.

Key Responsibilities:

• Oversee daily resort operations, including front office, housekeeping, kitchen, maintenance and landscaping.
• Ensure a positive guest experience through smooth check-ins/outs, good service, and prompt handling of requests or complaints.
• Lead, train, supervise, and evaluate staff to ensure strong performance and teamwork.
• Prepare and manage manpower planning to ensure sufficient workforce.
• Work with the Group Managing Director to implement operational plans and business goals.
• Manage budgets, control costs, and monitor expenses to meet profitability targets.
• Inspect rooms, facilities, and public areas regularly to ensure cleanliness, safety, and proper maintenance.
• Coordinate with vendors and suppliers to ensure timely delivery of services and materials.
• Ensure compliance with safety rules, SOPs, resort policies, and relevant regulations.
• Support marketing activities, promotions, and events to boost occupancy and revenue.