Kerja Sepenuh Masa Cafe Restaurant Supervisor, Gaji tinggi MYR 2,800 di Gepuklah Selangor - Maukerja

[Requirements]

- Malaysian citizens only (Malaysian IC holders).

- Minimum SPM, Diploma or equivalent qualification.

- At least 1 year of experience in F&B, cafe, restaurant, hospitality or a similar service environment; supervisory or team-lead experience is an advantage.

- Previous experience in cafe operations, beverage preparation or barista duties is an advantage.

- Strong leadership, communication and people-management skills.

- Customer-focused with a genuine interest in creating a positive customer experience.

- Responsible, proactive, willing to learn and to be hands-on during daily operations.

- Able to solve problems, make timely decisions and stay calm in a fast-paced environment.

- Good command of English and Bahasa Malaysia; Mandarin is an added advantage.

- Able to work independently while contributing positively to the team.

- Willing to work shifts, weekends and public holidays when required.

- Able to commute reliably to Gepuklah SS22.

[Working Hours]

- 5 working days per week (45 working hours).

- 2 days off per week, subject to Management's roster.

- 1-hour unpaid break per working day.

- Rotational shifts, including weekends and public holidays.

[Benefits]

- Staff meals provided.

- EPF, SOCSO and EIS contributions.

- On-the-job training provided.

- Opportunities for promotion and career progression.

[Outlet Location]

Gepuklah by mingchuun, SS22, Petaling Jaya.

Job Type: Full-Time.

Work Location: In person.

1. Run the Outlet

- Oversee the daily operations of the cafe and restaurant, including staffing, workflow, opening and closing procedures.

- Ensure smooth and efficient operations while maintaining Gepuklah's service and operational standards.

- Coordinate between front-of-house, beverage and kitchen teams to ensure efficient service.

- Report key operational matters, outlet performance and issues to Management.

2. Lead & Develop the Team

- Lead, supervise and motivate full-time and part-time team members.

- Prepare and manage staff rosters to ensure sufficient manpower coverage according to business needs.

- Monitor attendance, punctuality, performance and workplace discipline.

- Train and coach new and existing staff on SOPs, service standards, product knowledge, POS, beverage preparation and daily operations.

- Build a positive, supportive and accountable team culture.

3. Deliver Great Customer Experience

- Lead by example and ensure customers receive friendly, efficient and professional service.

- Handle customer feedback and complaints calmly and professionally.

- Ensure consistent food and beverage presentation and service quality.

- Resolve service and operational issues promptly and escalate matters when necessary.

4. Manage Sales & Outlet Operations

- Monitor sales, POS transactions and daily cash reconciliation to ensure accuracy.

- Ensure proper use of POS and adherence to payment and cash-handling procedures.

- Monitor outlet productivity and support initiatives to achieve sales and operational targets.

- Prepare daily operational and other required reports accurately and on time.

5. Maintain Stock, Hygiene & Standards

- Monitor food and beverage inventory, stock levels, ordering, reconciliation and wastage.

- Ensure proper handling and storage of ingredients, beverages and operating supplies.

- Maintain high standards of cleanliness, hygiene, food safety and outlet presentation.

- Ensure beverage preparation areas, equipment and service stations are properly maintained.

- Ensure team compliance with company SOPs, policies and safety requirements.

6. Improve & Support the Business

- Identify operational issues and opportunities to improve service, efficiency and team performance.

- Take appropriate action on SOP non-compliance, staff issues and operational concerns.

- Support the implementation of new initiatives, training and other projects assigned by Management.

- Perform other duties and assignments as required by Management.

• Attendance Bonus
• EPF Socso
• Meal Provided